Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rawaa Abouzamazem

St. Catharines,ON

Summary

Passionate humanitarian worker with a strong background in field casework, specializing in support for migrants and the deaf community. Experienced in providing essential resources and interpreting services in high-pressure environments. Committed to fostering inclusivity and effective communication, with a proven track record in international and intercultural settings.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Registration Assistant

United Nations High Commissioner for Refugees -UNHCR - Libya Mission
Tripoli, Libya
01.2025 - 04.2025
  • Worked with the reception team in the first line to support all the refugees heading to the main office in Tripoli.
  • Receive, screen, and assist the visitors and persons of concern, and direct them to the appropriate office or department.
  • Delivered sign language interpretation services to support refugee registration.
  • Perform crowd control and crowd management duties.
  • Identify and prioritize vulnerable cases.

MRRM (Migrants Resources & Response Mechanism) Field Caseworker

International Organization for Migration (IOM)
Tripoli
08.2022 - 01.2025
  • Support in the coordination and facilitation of the implementation and monitoring of field outreach activities in target communities, building upon a network of local and international non-governmental organizations (NGOs) and community leaders (migrants and host communities).
  • Register and profile migrants receiving assistance during outreach activities.
  • Coordinate and manage the logistics and administrative arrangements required to provide appropriate assistance to migrants with vulnerabilities including distribution of NFIs and food items.
  • Assist in the logistics arrangements and preparations for social, community events, workshops, or meetings in the field as required.
  • Delivered sign language interpretation during events and awareness sessions.

Database and reporter- office/field

The Organization of Development Pioneers (ODP)- NGO
Libya
09.2021 - 07.2022
  • Work in cooperation with the World Food Program to distribute IFKs to the migrants in Libya.
  • Liaise with other municipalities to implement outreach distribution activities.
  • Collect and process the data of the team in the city, and outside.
  • Reporting and emailing day-to-day updates.
  • Translating the letters and the documents from Arabic to English, and vice versa.
  • Arabic and English interpretation during meetings and ceremonies of opening and closing projects with the international donors.

Interpreter

Bosphorus Company (Turkish Company)
05.2022 - 05.2022
  • Interpreter during Tripoli International Exhibition 2022.

Arabic Sign Language Instructor

ShakeUp
09.2021 - 09.2021
  • Conducted a sign language workshop and taught staff members how to communicate with deaf customers using sign language.

SIGN LANGUAGE INTERPRETER

HIGH NATIONAL ELECTIONS COMMISSION (HNEC)
  • Conducted awareness-raising sessions for the deaf community about the country's first-time elections, broadcasted through national TV channels.

Education

Bachelor Degree - Translation and Arabization

University of Tripoli
07.2023

Exchange Program - ERASMUS+

Riga Technical University
06.2021

Skills

  • Arabic: Native
  • Arabic Sign Language: Native
  • English: Proficient
  • American Sign Language (ASL): Basic
  • MS Office
  • Working with team
  • Meeting deadlines
  • Work under pressure
  • Vulnerable case identification
  • Cultural sensitivity training
  • Refugee support services
  • Event planning and logistics
  • Team collaboration
  • Registration management

Certification

  • Document Examination and Identity Management Training IOM, Dec 2024
  • Prevention of Sexual Exploitation and Abuse (PSEA), Kaya, July 2022.
  • BSAFE | UNDSS, July 2022.
  • Field Equality, Diversity and Inclusion, Save the Children, July 2022
  • Youth and Peace Forum by Alliance for Humanity Organization, Antalya, Turkey, July 2022.
  • ERASMUS+ EXCHANGE CERTIFICATE, FEB-JUN 2021
  • T.U.O.T by the National Economics & Social Development Board Djerba, Tunisia, Jan 2020.
  • The administrative leadership and its role in activating the work of institutions workshop in the Radisson Blue Hotel | DEC 30, 2017-JAN 04, 2018.

Timeline

Registration Assistant

United Nations High Commissioner for Refugees -UNHCR - Libya Mission
01.2025 - 04.2025

MRRM (Migrants Resources & Response Mechanism) Field Caseworker

International Organization for Migration (IOM)
08.2022 - 01.2025

Interpreter

Bosphorus Company (Turkish Company)
05.2022 - 05.2022

Arabic Sign Language Instructor

ShakeUp
09.2021 - 09.2021

Database and reporter- office/field

The Organization of Development Pioneers (ODP)- NGO
09.2021 - 07.2022

SIGN LANGUAGE INTERPRETER

HIGH NATIONAL ELECTIONS COMMISSION (HNEC)

Bachelor Degree - Translation and Arabization

University of Tripoli

Exchange Program - ERASMUS+

Riga Technical University
Rawaa Abouzamazem