Rawaa Abouzamazem
St. Catharines,ON
Summary
Passionate humanitarian worker with a strong background in field casework, specializing in support for migrants and the deaf community. Experienced in providing essential resources and interpreting services in high-pressure environments. Committed to fostering inclusivity and effective communication, with a proven track record in international and intercultural settings.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Registration Assistant
United Nations High Commissioner for Refugees -UNHCR - Libya Mission
Tripoli, Libya
01.2025 - 04.2025
- Worked with the reception team in the first line to support all the refugees heading to the main office in Tripoli.
- Receive, screen, and assist the visitors and persons of concern, and direct them to the appropriate office or department.
- Delivered sign language interpretation services to support refugee registration.
- Perform crowd control and crowd management duties.
- Identify and prioritize vulnerable cases.
MRRM (Migrants Resources & Response Mechanism) Field Caseworker
International Organization for Migration (IOM)
Tripoli
08.2022 - 01.2025
- Support in the coordination and facilitation of the implementation and monitoring of field outreach activities in target communities, building upon a network of local and international non-governmental organizations (NGOs) and community leaders (migrants and host communities).
- Register and profile migrants receiving assistance during outreach activities.
- Coordinate and manage the logistics and administrative arrangements required to provide appropriate assistance to migrants with vulnerabilities including distribution of NFIs and food items.
- Assist in the logistics arrangements and preparations for social, community events, workshops, or meetings in the field as required.
- Delivered sign language interpretation during events and awareness sessions.
Database and reporter- office/field
The Organization of Development Pioneers (ODP)- NGO
Libya
09.2021 - 07.2022
- Work in cooperation with the World Food Program to distribute IFKs to the migrants in Libya.
- Liaise with other municipalities to implement outreach distribution activities.
- Collect and process the data of the team in the city, and outside.
- Reporting and emailing day-to-day updates.
- Translating the letters and the documents from Arabic to English, and vice versa.
- Arabic and English interpretation during meetings and ceremonies of opening and closing projects with the international donors.
Interpreter
Bosphorus Company (Turkish Company)
05.2022 - 05.2022
- Interpreter during Tripoli International Exhibition 2022.
Arabic Sign Language Instructor
ShakeUp
09.2021 - 09.2021
- Conducted a sign language workshop and taught staff members how to communicate with deaf customers using sign language.
SIGN LANGUAGE INTERPRETER
HIGH NATIONAL ELECTIONS COMMISSION (HNEC)
- Conducted awareness-raising sessions for the deaf community about the country's first-time elections, broadcasted through national TV channels.
Education
Bachelor Degree - Translation and Arabization
University of Tripoli
07.2023
Exchange Program - ERASMUS+
Riga Technical University
06.2021
Skills
- Arabic: Native
- Arabic Sign Language: Native
- English: Proficient
- American Sign Language (ASL): Basic
- MS Office
- Working with team
- Meeting deadlines
- Work under pressure
- Vulnerable case identification
- Cultural sensitivity training
- Refugee support services
- Event planning and logistics
- Team collaboration
- Registration management
Certification
- Document Examination and Identity Management Training IOM, Dec 2024
- Prevention of Sexual Exploitation and Abuse (PSEA), Kaya, July 2022.
- BSAFE | UNDSS, July 2022.
- Field Equality, Diversity and Inclusion, Save the Children, July 2022
- Youth and Peace Forum by Alliance for Humanity Organization, Antalya, Turkey, July 2022.
- ERASMUS+ EXCHANGE CERTIFICATE, FEB-JUN 2021
- T.U.O.T by the National Economics & Social Development Board Djerba, Tunisia, Jan 2020.
- The administrative leadership and its role in activating the work of institutions workshop in the Radisson Blue Hotel | DEC 30, 2017-JAN 04, 2018.
Timeline
Registration Assistant
United Nations High Commissioner for Refugees -UNHCR - Libya Mission
01.2025 - 04.2025
MRRM (Migrants Resources & Response Mechanism) Field Caseworker
International Organization for Migration (IOM)
08.2022 - 01.2025
Interpreter
Bosphorus Company (Turkish Company)
05.2022 - 05.2022
Arabic Sign Language Instructor
ShakeUp
09.2021 - 09.2021
Database and reporter- office/field
The Organization of Development Pioneers (ODP)- NGO
09.2021 - 07.2022
SIGN LANGUAGE INTERPRETER
HIGH NATIONAL ELECTIONS COMMISSION (HNEC)
Bachelor Degree - Translation and Arabization
University of Tripoli
Exchange Program - ERASMUS+
Riga Technical University
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