Ravneet Kaur
Marketing Strategist
Toronto
Summary
Detail-oriented marketing and customer service professional with academic training in digital media strategy and hands-on experience in campaign execution, SEO, and social media management. Skilled in delivering high-quality customer support in fast-paced environments, coordinating team operations, and resolving service issues. Proficient in utilizing marketing tools such as Google Analytics, HubSpot, and SEMrush to monitor digital performance and support content strategy. Seeking opportunities as a digital marketing assistant to apply and expand foundational marketing skills in a professional setting, gain deeper industry experience, and contribute to team-driven results.
Overview
4
4
years of professional experience
6
6
Certifications
3
3
Languages
Work History
Customer Service Representative
Chipotle Mexican Grill
06.2023 - Current
- Handled 80+ daily customer transactions with 100% accuracy, ensuring timely order processing and POS efficiency.
- Streamlined workflows by coordinating front-line tasks during peak hours, reducing wait times and order errors.
- Trained and onboarded over 10 new employees, standardizing procedures to support service consistency and regulatory compliance.
- Resolved real-time customer issues and operational challenges, contributing to a 15% increase in order accuracy based on shift metrics.
Digital Marketing Intern- Social Media Strategy
@foodie_ludhiana
04.2021 - 12.2022
- Created and published targeted Instagram content focused on local food reviews to expand audience reach.
- Managed content calendars, crafted captions, and scheduled posts aligned with campaign deadlines.
- Analyzed audience metrics and food trends to guide content strategy and boost follower interaction.
- Increased page engagement by 40% through data-driven optimization of posting frequency, visuals, and calls to action using Instagram Insights.
Education
Postgraduate Diploma - Marketing Management - Digital Media
Lambton College
Toronto, ON12.2024
Bachelor of Commerce - Specialization in Accounting
Panjab University
Punjab, India04.2021
Skills
- Digital Marketing Tools: SEMrush, HubSpot (Email Marketing, SEO, Content Management), Mailchimp, Google Ads Keyword Planner, Hootsuite
- Marketing Skills: Social Media Management, Email Campaigns, Keyword Research, and Campaign Performance Analysis
- Technical Skills: Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams), Canva, Adobe Photoshop (basic)
- Professional Skills: Customer Service, Team Leadership, Time Management, Problem Solving, Written and Verbal Communication, Team Collaboration, Adaptability
Certification
Google Analytics Individual Qualification (GAIQ) - Google, July 2023
Timeline
Customer Service Representative
Chipotle Mexican Grill
06.2023 - Current
Digital Marketing Intern- Social Media Strategy
@foodie_ludhiana
04.2021 - 12.2022
Postgraduate Diploma - Marketing Management - Digital Media
Lambton College
Bachelor of Commerce - Specialization in Accounting
Panjab University
Similar Profiles
Katherine DiazKatherine Diaz
Front of House Trainer at Chipotle Mexican GrillFront of House Trainer at Chipotle Mexican Grill
Daniel LeonDaniel Leon
Team Member at Chipotle Mexican GrillTeam Member at Chipotle Mexican Grill
Halen ChristmanHalen Christman
Service Manager at Chipotle Mexican GrillService Manager at Chipotle Mexican Grill
Titilayo SamsonTitilayo Samson
Data Entry Specialist at FoundeverData Entry Specialist at Foundever
Sawan KumarSawan Kumar
Security Guard at Scadding court community centerSecurity Guard at Scadding court community center