Hi, I’m
RAVNEET KAUR
Caledon
Wanderer, there is no path, the path is made by walking.
Antonio Machado
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
years of professional experience
3
Languages
Work History
AMAZON
Customer Service Representative
02.2019 - 02.2023
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved 30 customer complaints per day with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer service orders promptly to increase customer satisfaction.
Education
PUNJABI UNIVERSITY PATIALA,INDIAINDIA
Master of Science from COMPUTER SCIENCE ENGINEERING
03.2015
PTU,INDIAINDIA
Bachelor of Science from COMPUTER SCIENCE ENGINEERING
05.2013
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Call center experience
- Computer Proficiency
- Complaint Handling
- Coordination
- Excellent Communication skills
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkPart TimeLocation Preference
RemoteHybridImportant To Me
Work-life balanceCareer advancementPaid time offFlexible work hoursWork from home optionCompany CultureHealthcare benefitsSoftware
MS WORD
MS EXCEL
MS OFFICE SUITE
Certification
CUSTOMER SERVICE TRAINING
Affiliations
- BOARD MEETING PARTICIPATION
Interests
SOCIALISING
WRITING
BLOGGING
LISTENING MUSIC
Timeline
Customer Service Representative
AMAZON
02.2019 - 02.2023
PUNJABI UNIVERSITY PATIALA,INDIA
Master of Science from COMPUTER SCIENCE ENGINEERING
PTU,INDIA
Bachelor of Science from COMPUTER SCIENCE ENGINEERING
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