Ravneet Kaur
Vancouver,BC
Summary
Diligent Security professional with multiple years of experience monitoring facility staff and visitors to maintain order and safety. Hold hands-on experience providing quality services to clients dealing with mental health crisis, homelessness, drug abuse. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Relational Security Supervisor
Providence Health Care
08.2023 - Current
- Supervises assigned staff by providing work direction, calling in relief staff and participating in the orientation and training of Relational Security Officers.
- Assists with performance reviews of Relational Security Officers by providing the coordinator/Team Leader with reports regarding assigned staff, and other performance indicators.
- Responds to emergencies such as the Providence Health Care disaster plan, fire, and physically aggressive patients; assesses the situation, consult with medical staff and others, and takes appropriate action as required.
- Recorded incident reports with detailed accounts of occurrences.
- Supervising and evaluating security staff performance to determine compliance with safety regulations.
- Maintains a daily log of events and prepares detailed reports.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
Field Intrusion Team
BC Place Stadium
07.2023 - Current
- Working on the field, part of the inner cordon ensuring the safety of referees, coaches and players through the prevention, apprehension and resolution of unauthorized field intrusions.
- Use de-escalation and non-verbal skills to prevent and dissuade field intrusion.
- Utilize proactive approaches to safety including scanning, recognizing, reporting, and responding to concerning behaviors.
- Provide service excellence to clients, guests and BC Place team members.
- Respond to building emergencies, including guest- and facility-related emergencies, in a lead or supportive role.
- investigate incidents as required, in such situations as injuries, damage to property, theft/loss and assault.
- Partner with stadium police as appropriate.
- Practice proactive measures to manage crowds, prevent/diffuse the risk of confrontation, and monitor enforcement of responsible alcohol management.
- As a last resort utilize force including control holds to prevent or apprehend field intruders.
Security Attendant
City Of Vancouver
11.2022 - Current
- Helped and supported clients from diverse backgrounds, clients dealing with mental health issues, drug abuse, homelessness in Vancouver Downtown Eastside (DTES).
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Investigated, resolved and reported disturbances utilizing non-violent interventions. Documented and reported incidents in accordance with established procedure of protection services.
- Provided security escort for staff, visitors and patients as required.
- Responded to requests for assistance from staff, patients and the public especially First Aid.
- Participated in photo identification and security system programs through methods such as taking staff photos, card access information and entering database information. Enabling and disabling access cards depending on the access request.
- Utilized and operated photo identification, access control, CCTV and other security system programs for the safety of individuals.
Emergency Communications Operator/Patroller/Campus Safety Officer
University Of British Columbia
02.2022 - Current
- Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Used specialized software to track and maintain case incident numbers and logs.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
Security Manager
Mahadev Security Services Ltd.
04.2022 - 08.2023
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
Security Supervisor
Securiguard Services
09.2019 - 08.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Security Guard
Western K9
06.2019 - 09.2019
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Completed full building and grounds patrols to spot and investigate concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Interacted assertively but non-confrontationally with personnel and general public.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Examined doors, windows and gates to verify security.
Retail Associate Supervisor
Nordstrom
01.2018 - 02.2019
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
Associate of Arts -
Columbia College
Vancouver, BC08.2022
Associate of Science -
Capilano University
North Vancouver, BC12.2020
Certificate - Business Administtration
British Columbia Institute of Technology
Burnaby, BC03.2020
Skills
- Theft Prevention Training
- Emergency Management
- Crisis Intervention Training
- Mental Health Worker Training
- Time Management
- Excellent communication, both verbally and written
- Physical ability to carry out assigned duties of that position on time
- Ability to organize work
- De-Escalation Techniques
- Conflict De-Escalation
Certification
Occupational first aid level 3 (OFA 3)
Basic security training (BST)
Advanced security training (AST)
WHMIS-2015
NVIC
Mental Health Awareness Program
Serving IT Right
MOAB
PVPC
ATR
Trauma Informed Practice
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Full Professional
Spanish
Limited Working
Timeline
Relational Security Supervisor
Providence Health Care
08.2023 - Current
Field Intrusion Team
BC Place Stadium
07.2023 - Current
Security Attendant
City Of Vancouver
11.2022 - Current
Security Manager
Mahadev Security Services Ltd.
04.2022 - 08.2023
Emergency Communications Operator/Patroller/Campus Safety Officer
University Of British Columbia
02.2022 - Current
Security Supervisor
Securiguard Services
09.2019 - 08.2022
Security Guard
Western K9
06.2019 - 09.2019
Retail Associate Supervisor
Nordstrom
01.2018 - 02.2019
Associate of Arts -
Columbia College
Associate of Science -
Capilano University
Certificate - Business Administtration
British Columbia Institute of Technology