Navdeep Kaur

• Supervises assigned staff by work direction, calling in relief staff and participating in the orientation and training of Relational Security Services Officers.
• Assists with performance reviews of Relational Security Services Officers by providing the Manager with reports regarding assigned work, and other performance indicators.
• Uses a collective team-based approach to promote mutual problem solving within the department, and proactively anticipates and resolves issues.
• Patrols buildings and grounds, including utilizing computerized surveillance equipment and video monitoring systems. Enforces regulations and security procedures. Identifies risks, safety and security hazards and takes appropriate action. Check doors, windows, and entrances, securing same to prevent unauthorized entrance by others.
• Responds to emergencies such as the Northern Health Disaster Plan, fire, and physically aggressive patients; assesses the situation, consults with medical staff and others, and takes appropriate action as required.
• Investigates, resolves, and reports disturbances utilizing non-violent interventions. Documents and reports incidents in accordance with established Protection Services procedures.
• Provides security for Northern Health patients, as requested by the patient care team, to maintain a safe and orderly workplace. Provides security escort for staff and patients as required. Responds to requests for assistance from the staff, patients, and the public.
• Utilizes and operates photo identification, access control, CCTV and other security system programs.
• Provides pre/post flight safety inspections of heliports following appropriate departmental procedures.
• Maintains a daily log of events and prepares detailed reports.
• Communicates with the on-call leadership after business hours regarding emergent issues, as required.
• Reviews reports to ensure accuracy and appropriate handover across shifts.
• Provides support to Northern Health staff in response to challenging behavior in a healthcare setting. Implements and follows necessary procedures in case of emergencies.
• Conducts preliminary investigations following accidents/injury of Relational Security Services Officer.
• Assists in the creation of safety security plans to manage the presence of individuals presenting specific increased risk to staff and facilities.
• Liaises with fire, police, and other related community officials, regarding fire and security protocol, per departmental guidelines.
• Performs other related duties as assigned.

(Vancouver Community College, Downtown campus - regular work site Sept 2021-Sept 2023 and then moved to Northern BC and worked as a casual Healthcare security officer in Terrace, BC)

• Coordinate, assign and review the work of security personnel
• Establish work schedules and procedures and coordinate activities with security guards or other departments
• Resolve work-related problems or issues
• Clearly, write daily logs and reports of all incidents and incident investigations
• Train the new staff members in the job duties, safety procedures and company policies and may occasionally perform same duties as supervised workers
• Ensure smooth operation of site orders, safety protocols, site equipment and supplies and arrange for maintenance and repair work
• Monitor quality levels to promote growth and development
• Patrol several areas of the sites to ensure site safety
• Effectively communicate problems or concerns with the project manager and security personnel
• Monitoring security operations and making recommendations for improvement
• Ensuring compliance with relevant laws and regulations
• Responding to emergency situations and providing guidance to on-site security personnel

• Providing care and support to individuals with developmental disabilities, and assisting in their developmental growth and success.
• Assisting with personal care, including personal hygiene and self-care.
• Developing and participating in community activities and opportunities to enhance inclusion and acceptance.
• Ensuring a safe environment for everyone.
• Participating and contributing in the planning process related to the individual’s Personal Life Plan; and
• Assisting with maintaining and building effective relationships.

• Ensured site safety by responding promptly to mechanical alarms.
• Conducted thorough patrols of interiors and exteriors during shifts.
• Managed emergency situations, including medical and fire incidents, effectively.
• Executed assigned tasks efficiently across multiple job sites.

• Delivered exceptional customer service by greeting and thanking every customer.
• Maintained efficiency by accurately processing transactions in high-volume periods.
• Ensured cleanliness and organization of checkout area for a positive experience.
• Assisted customers by addressing inquiries and fulfilling their needs promptly.
• Supported team members by providing assistance throughout the store as required.

• Maintain all office records
• Handle all office duties
• Respond to all medical as well as other kind of emergencies
• Collect all the information for the trailers and containers which are leaving and entering yard.

• Performed inbound warehouse operations, including inventory storage and organization.
• Maintained efficiency, accuracy, and safety standards in a fast‑paced environment.