Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ravneet Kaur

Langley,BC

Summary

Seeking a Network Engineer role to leverage knowledge of CCNA while also learning from experienced professionals and contributing to the success of a dynamic organization.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Store Manager

Fido (Wireless World)
06.2019 - Current
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
  • Assisted with hiring, training and mentoring new staff members
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
  • Reported issues to higher management with great detail.

Store Supervisor

Bell (UConnect Wireless)
03.2017 - 05.2019
  • Oversaw employees and store functions on daily basis
  • Conducted inventory analysis to determine optimal stock levels
  • Reviewed store numbers, cost of inventory, and inventory losses
  • Determined layout of store merchandise for visual appeal to consumers
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortage
  • Educated staff on strategies for handling difficult customers and challenging situations.

Education

Master of Administrative Science in Computer Security -

Fairleigh Dickinson University
Vancouver, British Columbia
05.2017

B.Tech in Electronics & Communication Engineering -

Punjabi University
Patiala, India
06.2015

Skills

  • Networking: OSI Model, LAN/WAN, VLANs, TCP/IP, VPN, NAT, DHCP, DNS, SNMP
  • Monitoring & Tools: Wireshark, Cisco Packet Tracer
  • Protocols & Services: OSPF, EIGRP, STP, MPLS, QoS, VoIP
  • Multitasking and Organization
  • Problem-Solving abilities and Leadership Skills

Certification

CCNA

Timeline

Store Manager

Fido (Wireless World)
06.2019 - Current

Store Supervisor

Bell (UConnect Wireless)
03.2017 - 05.2019

Master of Administrative Science in Computer Security -

Fairleigh Dickinson University

B.Tech in Electronics & Communication Engineering -

Punjabi University

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Ravneet Kaur