Ravneet Kaur
Brampton,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Always proceeding along opportunities to learn new skills and contribute to group success.
Overview
5
5
years of professional experience
Work History
Personal Banking Representative
Simplii Financial
05.2023 - Current
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Expanded client base by promoting new financial products.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
- Tracked and processed customer account requests and applications.
Credit Card Specialist
cibc
06.2022 - 04.2023
- Process financial transactions like bill payments, balance transfers, deposits as per standardized operating procedures, industry regulations and code of conduct and ethics.
- Contribute to targets by identifying and fulfilling sales opportunities.
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
- Leveraged deep knowledge and understanding of banking industry to handle customer inquiries with increasing complexity.
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
- Respond and resolve customers concern using standard procedures and escalating non standard activities
Retail Sales Specialist
24-7 intouch
08.2021 - 02.2022
- worked at 24-7 intouch for client ( Apple) as sales specialist.
- Directed client complaints or queries to relevant departments in a timely manner.
- Maintained client records and history with track of emerging trends in services .
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Informed customers of current store promotions to encourage additional sales purchases.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Supervisor/Customer Service Cashier
A&W
06.2018 - 08.2021
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Achieved results by working with staff to meet established targets.
- Coordinated employee schedules to keep pace with business needs and meet company demands.
- Maintained clean and well-organized production areas to avoid violations.
- Worked flexible schedule and extra shifts to meet business needs.
- Reviewed new promotions and monitored price changes.
- Reconciled cash drawer at start of the day , opening store , processing forecasting each morning and maintaining inventory accordingly.
Education
Business Administration - Accounting And Finance, Marketing, Human Resources
University of Regina
Regina, SK04.2019
Bachelors of Computer Applications - Coding, C Language , C++, Java , Information Tech.
Punjabi University, Patiala
India05.2017
Skills
- Hands on knowledge of using MS Office ( Word, Excel and Outlook)
- Knowledge of using TSYS, COINS, CIS
- Highly interactive in verbal and written communications
- Inventory Management
- Relationship building and decision making
- Problem solving and understanding customer needs
- Multitasking and Prioritization
- Upselling Products and Services
- Financial Product Expertise
- Risk Management
- Personal Advising
- Client Relationship Management
- Financial Transactions
- Credit Card Applications
- Customer Inquiries
- MS Word
Timeline
Personal Banking Representative
Simplii Financial
05.2023 - Current
Credit Card Specialist
cibc
06.2022 - 04.2023
Retail Sales Specialist
24-7 intouch
08.2021 - 02.2022
Supervisor/Customer Service Cashier
A&W
06.2018 - 08.2021
Business Administration - Accounting And Finance, Marketing, Human Resources
University of Regina
Bachelors of Computer Applications - Coding, C Language , C++, Java , Information Tech.
Punjabi University, Patiala
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