LUIGGI GHETTI ALCANTARA
Toronto,Canada
Summary
Detail-oriented Bachelor of International Development from Humber College, with 5 years of experience in customer service. I aim to leverage a proven knowledge of problem solving, risk assessment and customer satisfaction to successfully work as a Client Support Manager. Frequently praised as proactive by my peers, I can be relied upon to help you achieve your goals.
Overview
8
8
years of professional experience
Work History
Personal Banking Representative
CIBC - Simplii Financial
Toronto, Canada
11.2021 - Current
- Advise on banking products and services that best meet customers' needs, from credit cards to bank accounts
- Process deposits, withdrawals, transfers, and other banking transactions
- Mentor new agents and peers on customer service policies, procedures, and best practices, through the Peer Support Line.
- Ensure necessary client profile documentation is up to date, to comply with federal legislation and anti-money laundering practices.
- Use CRM systems to accurately inform of account status, temporary limit increases, EFT processing, and to document client complaints.
Customer Service Assistant
Humber College
Toronto, Canada
10.2019 - 10.2021
- Answered student inquiries and passed them on to the appropriate departments in the Faculty of Business.
- Maintained an inventory of stationery supplies and invoices with the Business Support Officer
- Managed requests for technical maintenance and facilities
- Maintained an organized office environment, ensuring professors and staff had the tools they needed for office and class work.
Fundraiser for SickKids
Public Outreach Group
Toronto, Canada
04.2019 - 07.2019
- Served as the first point of contact for the charity by prospecting donors, drawing attention to the SickKids Foundation campaigns in malls across the GTA
- Collaborated with fellow fundraisers, adapting to fast-paced environments to meet daily fundraising goals in a team work setting
- Entered and managed confidential donor data into CRM fundraising software
- Handled donor concerns over options for donating in a patient and positive manner
- Raised approximately $5,000 in monthly donations
Communications Support Coordinator
Partners International Canada
Guarujá, Brazil
04.2018 - 08.2018
- Assisted communications between the office and fields of development.
- Supported the reviewing of contracts and detailing program reports to development partners from Brazil and Canada
- Translated and entered original content for newsletters and social media platforms
- Supported research and development efforts to evaluate new development programs
- Used fundraising management software to enter financial contributions, data into project database on a weekly basis
- Implemented fundraising strategies to optimize donor retainment
Education
International Development - business studies concerning political and economic development at an international scale
Humber College
Toronto, Canada08-2019
Systemic Design for Social Innovation -
Humber College
Toronto, Canada08-2019
Building a Better Response Course -
Humber College
Toronto, Canada04-2017
Skills
- Collaboration & Teamwork
- Adaptability
- MS Office
- TS2
- COINS
- ICBS
- TelAgent
- CRS
- Chordiant
- Visa Credit Card
Languages
- Portuguese
- English
Timeline
Personal Banking Representative
CIBC - Simplii Financial
11.2021 - Current
Customer Service Assistant
Humber College
10.2019 - 10.2021
Fundraiser for SickKids
Public Outreach Group
04.2019 - 07.2019
Communications Support Coordinator
Partners International Canada
04.2018 - 08.2018
International Development - business studies concerning political and economic development at an international scale
Humber College
Systemic Design for Social Innovation -
Humber College
Building a Better Response Course -
Humber College