RavinderPal Singh Lalia
Brampton,ON
Summary
Dynamic professional with 7 years in LTL operations, excelling at TForce Integrated Solutions. Proven expertise in network management (CCNA certified) and exceptional customer service. Enhanced operational efficiency through strategic planning and team leadership, fostering strong client relationships and ensuring timely deliveries. Committed to delivering solutions that elevate customer satisfaction.
Overview
2026
2026
years of professional experience
Work History
AZ Driver
Bison Transport
02.2023 - Current
- Operated with safety and skill to avoid accidents and delays ,Dropped and hooked trailers
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
LTL Owner and Supervisor
TForce Integrated Solutions
01.2012 - 12.2020
- Managed day-to-day business operations of my own LTL freight including transportation planning, pickup and drop off same day deliveries , route optimization and bookings.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Excellent customer service and problem solving to build connections and nurture relationships.
Technical Support Technician
Convergys
2008 - 2011
- Diagnosed and troubleshot software and network issues by implementing exceptional knowledge of computer programs
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone enhancing customer satisfaction.
Network Associate
Connect
2005 - 2006
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Provided exceptional user support in diagnosing connectivity issues, offering timely solutions to minimize disruptions.
- Enhanced system reliability through regular monitoring of network performance, identifying and resolving potential issues.
Education
Post Grad Diploma - Wireless Networking
George Brown College
Toronto, ONComputer Engineering Degree -
Engineering College Chhapianwali
Punjab,IndiaSkills
- 7 yrs experience of LTL business operations
- Excellent knowledge of computers (CCNA certification)
- Attention to detail, Team leadership, Scheduling and Customer service management
- Fluent in English, Hindi ,Punjabi
Timeline
AZ Driver
Bison Transport
02.2023 - Current
LTL Owner and Supervisor
TForce Integrated Solutions
01.2012 - 12.2020
Technical Support Technician
Convergys
2008 - 2011
Network Associate
Connect
2005 - 2006
Post Grad Diploma - Wireless Networking
George Brown College
Computer Engineering Degree -
Engineering College Chhapianwali
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