Ravinder Kunner

Fr

• Conducted regular audits of processed documents to maintain high standards of accuracy and quality control
• Achieved faster resolution times for client inquiries by working closely with colleagues and collaborating on potential solutions.
• Delivered reliable results under tight deadlines while maintaining strict adherence to quality control measures throughout each stage of the process flow.
• Enhanced customer satisfaction by providing timely, professional, and accurate responses to inquiries related to processing tasks.
• Collaborated with team members to achieve departmental goals and maintain a strong commitment to quality service delivery.
• Reduced error rates in application processing by conducting comprehensive reviews and identifying areas for improvement.

• Evaluated and processed claims for accuracy and compliance with company policies.
• Collaborated with cross-functional teams to resolve complex claim issues efficiently.
• Mentored junior examiners, enhancing their understanding of claims processing procedures.
• Implemented process improvements that reduced claim resolution time significantly.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.

• Explained the importance of contact tracing to prevent disease transmission and keep communities healthy.
• Answered calls and interacted with community members to provide information on advocacy services.
• Assisted individuals with navigating health care systems, appointments and classes.

• Collaborated with team leaders to devise and implement solutions for issues and non-conformities.
• Provide live support to couriers, customers and restaurants through emails, chats and calls.
• Go to the extra mile to make sure that all the stakeholders get the true skip experience.

• Setting clear performance expectations as well as providing on the job feedback.
• Providing a safe working and shopping environment by following all safety policies and standards.
• Providing outstanding service to both internal as well as external Customers.

• Communicate clearly and effectively, both written and verbally.
• Approach problems with flexibility and adapt a new approach without compromising outcome.
• Tailor communication and style to different audiences.