AADITYA LELE
LONDON,ON
Summary
Highly efficient Administrative Professional offering 2 + years of experience, including administrative support, project coordination, customer service and team leadership. Comfortable working with senior management to effectively define and achieve strategic operational and administrative objectives. Streamlines administrative processes, analyzes complex issues and develops solutions. Cultivates positive work culture focused on teamwork and idea-sharing while driving goal achievement. Organized, bringing excellent communication skills and proactive nature, with proven history of performing with integrity and efficiency. Committed to optimizing administrative resources to meet business objectives and leveraging strengths to maximize team performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Processing Representative
Canada Life
London, Ontario
09.2023 - Current
- Managed client accounts by providing accurate data entry services.
- Created detailed notes in customer profiles to keep track of conversations and requests.
- Researched solutions using available resources including internal databases and external sources.
- Identified opportunities for process improvements within the organization's customer service department.
- Performed administrative tasks such as filing documents and responding to emails.
- Verified accuracy of data entered into company systems.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Audited customer account information to identify issues and develop solutions.
- Prevented key account losses by researching discrepancies and correcting problems.
Administrative Specialist
Vialto partners
LONDON, Ontario
01.2023 - 05.2023
- Finalized and processed paperwork with local, state and federal government authorities.
- Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
- Prepared estimated and deferred tax calculations on monthly basis to forecast cash flows.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Prepared and prioritized calendars and correspondence.
- Composed correspondence, reports and meeting notes.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Paper filing and E-filing US and Canadian Tax returns.
Payments and Rewards Sales Supervisor
PC FINANCIAL
LONDON, Ontario
07.2022 - 12.2022
- Generated effective sales strategies and taught new employees company's procedures and policies.
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Promoted key products and features to customers to generate interest and drive revenue growth.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
- Recognized employee skill lags and closed gaps with enhanced training and personal mentoring.
Claims Adjuster
Life Corporation Of India
03.2020 - 09.2020
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Negotiated and settled claims according to information presented through reports, research and data verification.
- Identified and obtained evidence to ascertain claim value.
- Investigated questionable claims to determine payment authorization.
- Reviewed data to verify validity of claims and determine case management actions.
- Reviewed collection files to determine next steps in collection process.
Education
Post Graduate Diploma - Business Management
Lambton College of Applied Arts And Technology
Sarnia, ON04.2022
BBA - Business Administration
Amity University
Indore, India05.2019
Skills
- Computers and Technology
- Task Prioritization
- Professional and Courteous
- Microsoft Office Suite
- Strong Organizational Skills
- Judgment and Decision Making
- Multitasking and Time Management
- Writing and Editing Skills
- Customer Service
- Administrative Procedures
- Clear Communication
- Relationship Building
- Employee Communications
- Highly Efficient and Productive
- Calendar Management
- Database and Client Management Systems
- Confidentiality and Data Protection
- Meticulous Attention to Detail
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Certification
· Creative problem solving, University of Minnesota.
· Creative thinking: techniques and tools for success, Imperial college of London.
· A manager’s toolkit, University of London.
· Expanding customer base and pitching products, Arredo3.
· Student ambassador at lambton college, Sarnia.
· Certified for skills in computer applications and software’s.
Timeline
Customer Processing Representative
Canada Life
09.2023 - Current
Administrative Specialist
Vialto partners
01.2023 - 05.2023
Payments and Rewards Sales Supervisor
PC FINANCIAL
07.2022 - 12.2022
Claims Adjuster
Life Corporation Of India
03.2020 - 09.2020
Post Graduate Diploma - Business Management
Lambton College of Applied Arts And Technology
BBA - Business Administration
Amity University
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