Ravinder Kaur

3 Years of customer service experience. Good ability to deal with patient's situations and behavior with care and love. Proficiency in MS word and MS excel. Skilled in Phlebotomy and Hematology. Experienced in checking Hb level, blood pressure, ESR, CBCs, etc. Outstanding skills in English, Punjabi and Hindi. Result-oriented, analytical, committed, flexible and motivated. Excellent ability to handle multiple tasks in a fast-paced environment. Resourceful team player, excels at building trusting relationships with customers and colleagues.

• Responding to patient's questions and needs by editing, canceling, and rescheduling appointments as necessary according to clinic protocols.
• Responding promptly to customer inquiries.
• Acknowledging and resolving customer complaints.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Ensure customer satisfaction and provide professional customer support.
• Interacted with people of diverse ethnic and cultural backgrounds.

• Attended workshops at Government Medical College, Patiala in the Immunology department performed widal test, RBCs and WBCs count, Haemoglobin level check, blood group test, ESR test, prepared pap smears, PBFs, clotting and bleeding time test, applied culture mediums, studied organs specimens etc.
• Made projects on single and twin pregnancy conditions during all trimesters.
• Organised various health awareness camps as an NSS volunteer.
• Organized and participated in various blood donation camps.
• Raised awareness among people about girl education and female feticide.
• Educated farmers about the ill effects of pesticide use.