Summary
Overview
Work History
Education
Skills
Certification
Languages
Professionaloverview
Timeline
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RAVI KUMAR RAJAK

Sarnia

Summary

Experienced professional with a proven track record in leadership and operations management at Tim Hortons since October 2023, including a supervisory co-op role in fall 2024. Successfully overseeing daily operations, mentoring team members, and ensuring top-tier customer satisfaction through baking, front handling, and drive-thru services. Previously served as an Assistant Accountant at Vishwa Road Tech, Gujarat, India, from August 2020 to August 2022, where I maintained financial records, audited accounts, and performed administrative tasks with precision and efficiency. Strong analytical skills to streamline financial processes and support organizational goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Baker/Team Member

Tim Hortons
09.2023 - Current
  • Completed a co-op as a Supervisor in fall 2024, successfully managing team operations and daily restaurant functions
  • Professional baker with experience and high standards, prepared for delivering top-quality baked goods. Skilled in Donuts, Muffins and Cookies, with strong emphasis on precision and consistency
  • Administered daily operations, front handling, and drive-thru services, ensuring a clean and safe environment
  • Mentored night crew members to improve productivity and customer satisfaction
  • Resolved customer inquiries and concerns, contributing to a 95% customer satisfaction rating
  • Ensured compliance with food health and safety regulations

Assistant Accountant

Vishwa Road Tech
08.2020 - 08.2022
  • Maintained accurate financial records, ensuring compliance with company policies and regulatory standards.
  • Conducted audits and reconciliations to verify the accuracy of financial data and identify discrepancies.
  • Performed administrative duties, including preparing financial reports, managing accounts payable/receivable, and streamlining processes for efficiency.
  • Managed approximately 25 incoming calls, emails per day from customers.
  • Utilized strong analytical and organizational skills to support decision-making and improve financial operations.

Education

International Business Ontario Graduate Certificate - Business Management International Business

Lambton college
Sarnia, Ontario
12.2024

Master of Commerce -

Hemchandracharya North Gujarat University
Mehsana, Gujarat
03.2020

Bachelor of Commerce -

Ganpat University
Mehsana, Gujarat
04.2018

Skills

  • MS Office Suite
  • Google Drive
  • Hardware troubleshooting
  • Software troubleshooting
  • Installation
  • Configuration
  • Financial analysis
  • Budgeting
  • Data-driven decision-making
  • Strategic planning
  • Project management
  • Customer service
  • Team leadership
  • Data analysis
  • Analytical tools

Certification

  • Security License
  • CPR and First Aid Certificate
  • Certificate of Excellence
  • Star Cyber Secure User- R11

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Full Professional

Professionaloverview

Experienced professional with a proven track record in leadership and operations management at Tim Hortons since 10/01/23, including a supervisory co-op role in 11/01/24. Successfully overseeing daily operations, mentoring team members, and ensuring top-tier customer satisfaction through baking, front handling, and drive-thru services. Previously served as an Assistant Accountant at Vishwa Road Tech, Gujarat, India, from 08/01/20 to 08/31/22, where I maintained financial records, audited accounts, and performed administrative tasks with precision and efficiency. Strong analytical skills to streamline financial processes and support organizational goals.

Timeline

Baker/Team Member

Tim Hortons
09.2023 - Current

Assistant Accountant

Vishwa Road Tech
08.2020 - 08.2022

Master of Commerce -

Hemchandracharya North Gujarat University

Bachelor of Commerce -

Ganpat University
  • Security License
  • CPR and First Aid Certificate
  • Certificate of Excellence
  • Star Cyber Secure User- R11

International Business Ontario Graduate Certificate - Business Management International Business

Lambton college
RAVI KUMAR RAJAK