RAVI KUMAR
STEPHENVILLE,Newfoundland
Summary
Dynamic manager with a proven track record at McDonald's, excelling in customer service and team leadership. Skilled in quality control and inventory management, I consistently enhance operational efficiency and foster a collaborative environment. My commitment to excellence drives team performance and ensures exceptional dining experiences. Hardworking and motivated professional with several years of experience and a record of success in the industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
8
8
years of professional experience
Work History
Manager
McDonald's Restaurant
Stephenville, Canada
02.2025 - Current
- Supervised daily operations to ensure quality service and efficiency.
- Ensured compliance with health and safety regulations across the restaurant.
- Coordinated staff schedules to optimize coverage during peak hours.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Reviewed completed work to verify consistency, quality, and conformance.
Food and Beverage Server
PF Changs
, Kuwait
02.2023 - 01.2025
- Handling the financial aspects of the dining experience, including presenting the bill to patrons accurately and professionally, processing payments efficiently, and delivering exceptional customer service during the payment process.
- Maintain a polite and humble demeanor, greeting and introducing yourself to all customers/guests.
- Actively listen and respond attentively to customer/guest inquiries.
- Express gratitude when customers/guests are leaving.
- Stay updated on the brand's products, providing detailed descriptions of features and benefits to customers.
- Familiarize yourself with different products and their preparation/display methods.
- Follow consistent display procedures and standards.
- Assist colleagues with product knowledge as needed.
- Ensure a clean, wrinkle-free uniform and practice proper hand hygiene.
- Present a well-groomed appearance with neatly shaved face (for men) or tied-up hair (for women).
- Maintain clean and polished shoes.
- Provide printed receipts for billing and verify their accuracy before presenting them to guests.
- Confirm consistency between menu prices and printed receipts.
- Use active listening and problem-solving skills when handling guest complaints.
- Apologize genuinely if required and offer complimentary items to resolve issues.
- Prepare correct alcoholic beverages according to orders and adhere to standard quantities.
- Maintain cleanliness and quality standards at the alcohol service counter.
- Perform regular checks on the functioning of the till machine.
- Ensure proper loading of till rolls and availability of spare rolls.
- Verify the functionality of card machines, payment devices, and security tags.
- Sign the till float and ensure sufficient change/coinage.
- Promote and upsell products/items with awareness of ongoing promotions.
- Follow essential steps for effective promotions and inform guests about promotional offers.
Food and Beverage Server
Dip and Dip Chocolate Restaurant and Coffee Cafe
, Kuwait
10.2021 - 02.2022
- Greeting patrons with warmth and professionalism, presenting menus, and offering knowledgeable recommendations and detailed information about the food, beverages, and delectable desserts available.
- Taking precise and accurate orders from customers and promptly relaying them to the kitchen staff, ensuring that each customer's preferences and special requests are properly communicated.
- Skillfully recommending and describing a variety of delightful desserts that harmonize perfectly with patrons' meals, considering their tastes and preferences.
- Exhibiting attentiveness and efficiency while serving food, beverages, and the tempting assortment of desserts, ensuring that each item is delivered promptly, accurately, and with a friendly demeanor.
- Showcasing culinary expertise and flair by preparing and artfully presenting specialty desserts directly at customers' tables, creating an engaging and memorable dining experience.
- Handling the financial aspects of the dining experience, including presenting the bill to patrons accurately and professionally, processing payments efficiently, and delivering exceptional customer service during the payment process.
Crew Trainer
McDonald's
, Kuwait
07.2018 - 07.2021
- Training new crew members in various aspects of their roles, such as food preparation, customer service, and safety procedures.
- Demonstrating proper techniques and procedures for food handling, including cooking, assembling, and packaging items.
- Providing guidance and support to crew members, answering their questions, and addressing any concerns or challenges they may face.
- Ensuring compliance with health and safety regulations, promoting a safe working environment for all crew members.
- Leading by example and upholding the company's values and standards, serving as a role model for professionalism, teamwork, and customer service.
Education
Bachelor of Commerce -
Hemvati Nandan Bahuguna Garghwal University
IndiaSkills
- Customer Service
- Menu Knowledge
- Order-taking
- Communication
- Presentation
- Bill Handling
- Payment Processing
- Inventory Management
- Organizational Skills
- Teamwork
- Time management
- Quality control
- Emergency response
- Work prioritization
Languages
English
Personal Information
- Age: 32
- Nationality: Indian
Timeline
Manager
McDonald's Restaurant
02.2025 - Current
Food and Beverage Server
PF Changs
02.2023 - 01.2025
Food and Beverage Server
Dip and Dip Chocolate Restaurant and Coffee Cafe
10.2021 - 02.2022
Crew Trainer
McDonald's
07.2018 - 07.2021
Bachelor of Commerce -
Hemvati Nandan Bahuguna Garghwal University