
A Customer Success and Enterprise Account Management professional with over 15 years of experience in managing enterprise portfolios, driving renewals, and ensuring seamless service delivery. My journey has taken me across industries, from SaaS and technology to security and operations, where I’ve helped businesses optimize their processes, improve customer engagement, and achieve sustainable growth.
I have a deep passion for strategic planning, risk management, and customer success, ensuring that businesses not only retain their customers but also expand their relationships. I managed multi-million-dollar enterprise accounts, driving 95%+ renewal rates and increasing customer engagement by 20%. In my role at CATSA, I led service delivery operations, overseeing 300+ personnel while ensuring 98% compliance with SLAs and optimizing security screening efficiency.
With a PMP certification, Lean Six Sigma expertise, and Certified Scrum Master (CSM) accreditation, I bring a data-driven and structured approach to solving business challenges. My ability to align cross-functional teams, implement process improvements, and enhance customer experiences has been a key driver in my career.
Beyond work, I’m always exploring new ways to optimize operations and customer relationships through technology and analytics. If you’re looking for a strategic partner to drive customer success, operational excellence, and revenue growth, let’s connect!
Connect with me on LinkedIn or reach out directly.