Raven Palmer
Guelph,Canada
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Transfer Agent (Remote)
Pitch Perfect Solutions
01.2025 - Current
- Resolved client inquiries through effective communication and exceptional customer service.
- Managed inbound and outbound client calls to address transfer inquiries and process requests swiftly.
- Monitored compliance with internal policies and regulatory standards to ensure quality control.
- Contributed to a positive work environment through effective communication, teamwork, and proactive problem-solving initiatives.
- Achieved performance goals consistently by efficiently managing time-sensitive tasks in a fast-paced environment.
FLIGHT ATTENDANT
Flair Airlines
03.2022 - 01.2025
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Ensured safety and comfort of customers onboard aircraft.
- Assisted passengers in boarding and deplaning aircraft.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
NURSING SUPPORT ASSISTANT
Guelph General Hospital
09.2022 - 09.2024
- Responded to patient signal lights to assess individual needs promptly.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Recorded and communicated observations of patient behavior and symptoms to nursing staff.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Supported patient mobility, reducing risk of falls and facilitating physical therapy exercises.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
PATIENT CARE ASSOCIATE
Switch Health-YYZ Airport
07.2021 - 05.2022
- Collected nasal specimens using bilateral anterior swabbing and other techniques for COVID-19 diagnostics.
- Adhered to infection control protocols for PPE donning, doffing, and specimen handling.
- Maintained accurate documentation of patient requisitions and specimen labels.
- Interacted professionally with employees, coworkers, and managers to promote collaboration.
- Conducted symptom checks and provided patient care during adverse events.
- Executed duties with utmost discretion and professionalism at all times.
PERSONAL SUPPORT WORKER
Paramed Home Health
04.2020 - 10.2021
- Monitored client's health status, reporting changes to healthcare professionals.
- Assisted client's with daily living activities, promoting independence and well-being.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Assisted client's with self-administered medications.
- Ensured a clean and safe environment for client's consistently.
- Cultivated positive relationships with client's through empathy and respect.
Education
REGISTERED PRACTICAL NURSING - Toronto
George Brown College Waterfront Campus
01.2020
CERTIFICATION IN PATHWAY TO PRACTICAL NURSING - Toronto
George Brown College Waterfront Campus
05.2018
CERTIFICATION IN PERSONAL SUPPORT WORKER - Toronto
Yorkdale Adult Learning Centre
01.2013
CERTIFICATION IN HOSPITALITY AND TOURISM - Toronto
George Brown College St. James Campus
01-2009
HIGH SCHOOL DIPLOMA - Toronto
Runnymede Collegiate Institute
06-2008
Skills
- Oral and written communication
- Interpersonal skills
- Multitasking
- Stress management
- Adaptability
- Efficient problem-solving
Certification
- Inflight Training
- CPR/First Aid
- Pathway to Practical Nursing
References
References available upon request.
Timeline
Transfer Agent (Remote)
Pitch Perfect Solutions
01.2025 - Current
NURSING SUPPORT ASSISTANT
Guelph General Hospital
09.2022 - 09.2024
FLIGHT ATTENDANT
Flair Airlines
03.2022 - 01.2025
PATIENT CARE ASSOCIATE
Switch Health-YYZ Airport
07.2021 - 05.2022
PERSONAL SUPPORT WORKER
Paramed Home Health
04.2020 - 10.2021
CERTIFICATION IN PATHWAY TO PRACTICAL NURSING - Toronto
George Brown College Waterfront Campus
CERTIFICATION IN PERSONAL SUPPORT WORKER - Toronto
Yorkdale Adult Learning Centre
CERTIFICATION IN HOSPITALITY AND TOURISM - Toronto
George Brown College St. James Campus
HIGH SCHOOL DIPLOMA - Toronto
Runnymede Collegiate Institute
REGISTERED PRACTICAL NURSING - Toronto
George Brown College Waterfront Campus
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