Raven Palmer
Guelph,Canada
Summary
Customer service representative with 11 years of experience, including 3 years in aviation. Demonstrated expertise in communication, problem-solving, and time management, driving operational efficiency. Proven track record of enhancing customer satisfaction and achieving operational excellence. Ready to apply these skills to contribute to organizational success.
Overview
8
8
years of professional experience
Work History
Transfer Agent (Remote)
Pitch Perfect Solutions
Toronto, Ontario
01.2025 - Current
- Resolved client inquiries through effective communication and exceptional customer service.
- Streamlined operational workflows by collaborating with internal teams to enhance efficiency.
- Managed inbound and outbound client calls to address transfer inquiries and process requests swiftly.
- Monitored compliance with internal policies and regulatory standards to ensure quality control.
FLIGHT ATTENDANT
Flair Airlines
Toronto, Canada
04.2022 - 01.2025
- Conducted safety demonstrations and ensured passenger compliance with regulations.
- Assisted passengers with the boarding and deplaning processes efficiently.
- Collaborated with crew members to maintain a safe environment during flights.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
NURSING SUPPORT ASSISTANT
Guelph General Hospital
Guelph, Canada
09.2022 - 09.2024
- Promoted patient engagement in activities targeting physical and mental health improvement.
- Monitored infection control procedures to protect patients' and staff's safety.
- Responded to patient signal lights to assess individual needs promptly.
- Recorded and communicated observations of patient behavior and symptoms to nursing staff.
PATIENT CARE ASSOCIATE
Switch Health-YYZ Airport
Toronto, Canada
07.2021 - 05.2022
- Collected nasal specimens using bilateral anterior swabbing and other techniques for COVID-19 diagnostics.
- Adhered to infection control protocols for PPE donning, doffing, and specimen handling.
- Maintained accurate documentation of patient requisitions and specimen labels.
- Interacted professionally with employees, coworkers, and managers to promote collaboration.
- Conducted symptom checks and provided patient care during adverse events.
- Executed duties with utmost discretion and professionalism at all times.
PERSONAL SUPPORT WORKER
Paramed Home Health
Guelph, Canada
04.2020 - 10.2021
- Facilitated daily living activities and personal care for clients.
- Monitored client's health status, reporting changes to healthcare professionals.
- Ensured a clean and safe environment for clients consistently.
- Cultivated positive relationships with patients through empathy and respect.
PERSONAL SUPPORT WORKER
Staff Relief Health Care Services Inc
Toronto, Canada
07.2017 - 01.2019
- Managed meal service operations and nutritional supplement distribution for residents.
- Provided assistance in resident transportation and transfer processes.
- Addressed residents' call bells swiftly, ensuring support for staff and residents.
Education
REGISTERED PRACTICAL NURSING - Toronto
George Brown College Waterfront Campus
Toronto01.2020
CERTIFICATION IN PATHWAY TO PRACTICAL NURSING - Toronto
George Brown College Waterfront Campus
Toronto05.2018
CERTIFICATION IN PERSONAL SUPPORT WORKER - Toronto
Yorkdale Adult Learning Centre
Toronto01.2013
CERTIFICATION IN HOSPITALITY AND TOURISM - Toronto
George Brown College St. James Campus
Toronto01-2009
HIGH SCHOOL DIPLOMA - Toronto
Runnymede Collegiate Institute
Toronto06-2008
Skills
- Oral and written communication
- Interpersonal skills
- Multitasking
- Stress management
- Adaptability
- Efficient problem-solving
References
References available upon request.
Timeline
Transfer Agent (Remote)
Pitch Perfect Solutions
01.2025 - Current
NURSING SUPPORT ASSISTANT
Guelph General Hospital
09.2022 - 09.2024
FLIGHT ATTENDANT
Flair Airlines
04.2022 - 01.2025
PATIENT CARE ASSOCIATE
Switch Health-YYZ Airport
07.2021 - 05.2022
PERSONAL SUPPORT WORKER
Paramed Home Health
04.2020 - 10.2021
PERSONAL SUPPORT WORKER
Staff Relief Health Care Services Inc
07.2017 - 01.2019
REGISTERED PRACTICAL NURSING - Toronto
George Brown College Waterfront Campus
CERTIFICATION IN PATHWAY TO PRACTICAL NURSING - Toronto
George Brown College Waterfront Campus
CERTIFICATION IN PERSONAL SUPPORT WORKER - Toronto
Yorkdale Adult Learning Centre
CERTIFICATION IN HOSPITALITY AND TOURISM - Toronto
George Brown College St. James Campus
HIGH SCHOOL DIPLOMA - Toronto
Runnymede Collegiate Institute
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