Raveena Raveena
Toronto,Canada
Summary
Dynamic Field Sales Manager and Customer Service expert with a proven track record at Cogeco, enhancing client satisfaction and expanding market share through strategic sales presentations and exceptional communication. Skilled in coaching and mentoring teams to exceed sales targets by up to 20%, demonstrating unparalleled problem-solving and organizational abilities.
Overview
3
3
years of professional experience
Work History
Field Sales Manager
Cogeco
Burlington
10.2023 - Current
- Established strong client relationships through consistent communication and excellent customer service.
- Increased territory sales by developing and implementing effective sales strategies.
- Expanded market share with targeted marketing campaigns and strategic product placements.
- Accompanied sales representatives on site visits to resolve issues and foster and build relationships.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
Customer Service Representative
Cogeco
Burlington, ON
01.2023 - Current
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Developed and updated databases to handle customer data.
Staffing Coordinator
Consortium Staffing SolutionS
Etobicoke, ON
09.2022 - 01.2023
- Verified payroll, vacation and sick time hours to support accounting processes.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Worked closely with other departments within the organization to address workforce planning needs effectively.
- Supported HR functions such as benefits administration and employee relations, enhancing overall organizational efficiency.
- Assisted with personnel records management to support recordkeeping accuracy.
Customer Service Representative
Zara
Mississauga, ON
10.2021 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Master Of International Business Management - Business Administration And Logistics
St. Clair College of Applied Arts And Technology
Windsor, ON08.2022
Bachelor Of Arts - Social Sciences
Kurukshetra University
India 08.2019
High School - Science
S.N.S Public School
Haryana India03.2016
Skills
- Sales Presentations
- Coaching
- Mentoring
- New business generation
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Decision-Making
- Staff Training and Development
Languages
English
Professional Working
Hindi
Native or Bilingual
Timeline
Field Sales Manager
Cogeco
10.2023 - Current
Customer Service Representative
Cogeco
01.2023 - Current
Staffing Coordinator
Consortium Staffing SolutionS
09.2022 - 01.2023
Customer Service Representative
Zara
10.2021 - 08.2022
Master Of International Business Management - Business Administration And Logistics
St. Clair College of Applied Arts And Technology
Bachelor Of Arts - Social Sciences
Kurukshetra University
High School - Science
S.N.S Public School