Raul Sosa

• Improved safety at the shelter by vigilantly monitoring daily activities and addressing any conflicts that arose.
• Respond to participants' requests, rendering assistance as possible; respond to and resolve conflicts and crisis situations.
• Maintain standardized operating procedures, safety of participants, program integrity, customer service standards, professional boundaries, and a supportive and caring environment.
• Complete required agency training including CPR/first aid, non-violent crisis intervention, and other training as assigned. Some meetings and training will require attendance outside of the regular schedule.
• Advocated on behalf of clients during meetings with service providers, securing necessary resources for optimal care.
• Provided crisis intervention services when required, deescalating situations and connecting clients with appropriate supports to ensure their safety.

• Was the official fleet trainer for 3 years for the fleet and trained all new employees.
• Monitored employee performance and provided feedback on areas for improvement.
• Maintained fleet towing supplies and new products.
• Dispatched calls daily and monitored safety systems, i.e., samsara
• Held safety meetings monthly to ensure policies were being properly utilized.

• Trained new employees by explaining rules, procedures and job responsibilities.
• Established and enforced clear goals to keep all employees on same level and working collaboratively.
• Directed and motivated team of 5 drivers everyday to achieve optimal performance and maintain employee moral and productivity
• Maintain shop facilities and truck maintenance records
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• Coordinated with other law enforcement agencies for mutual aid assistance during emergencies.
• Responded to calls for service in order to assess situations and provide assistance when needed.
• Attended regular staff meetings to discuss strategies for improving departmental operations.
• Ensured that all necessary paperwork was completed accurately and timely according to departmental standards.

• Oversaw scheduling for the day-to-day activities of 5 employees.
• Maintain truck maintenance and employee records
• Oversee and maintain all scheduling and payroll records
• Keep employees and public safe through training and positive encouragement

Dead batteries

Towing

Lockouts

Police towing

Chp rotation