Linh Quy
Concord,ON
Summary
Results-driven Retail Sales Professional experienced in client relations and project management. Developed successful educational strategies and coached individuals to achieve their goals through effective communication and team collaboration. Committed to fostering organizational growth and delivering impactful presentations while embracing adaptability in dynamic environments.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
After-Sales Service Coordinator
Rolex Canada Ltd
Toronto
10.2020 - Current
- Provided excellent customer service and achieved a high rate of client satisfaction and retention by adhering to Rolex's fundamental values, code of conduct, and standards for excellence.
- Maintained Service calendar and emails, achieving a 24-hour response time for 80% of retailer and client inquiries.
- Coordinated customer bookings for Drop-Off and Pick-up appointments based on availability, while fulfilling customer requests.
- Liaised between retailers and customers to address concerns and inquiries, providing effective solutions and feedback.
- Consistently maintained lead times on Classic and Modern watches by responding to retailers/customers' requests and processing Go-Aheads with persistent speed and accuracy.
- Handled high volume of quotations to meet tight deadlines and client needs. and complete 25-30 Quotations per hour and Invoice 45-60 watches per day. Thus, possesses strong time-management and organizational skills, along with multi-tasking skills in order to assure timelines are met.
- Assisted management in training newcomers on system processes and functions, and daily responsibilities and duties within the scope of the role of After-Sales Service Coordinator.
- Developed and presented training exercises for After-Sales Service Team during Monday Morning Team Meetings.
- Reported directly to the Associate Manager of the After-Sales Service department and worked closely with the After-Sales Service Manager, Coordinators, Quick-Service Manager, Estimators, Administrative Coordinators, and Workshop Coordinator.
- Elected by the After-Sales Service Manager to be Team Leader leading a team of 11 employees to complete and submit monthly Regression Testing.
- Elected by the After-Sales Service Manager to conduct and analyze on a monthly basis, the Pre-Approval (PA) Stats, in order to submit to the Director of the After-Sales Department.
- Accomplished a solid understanding of navigation, functions and features of internal systems and applications, such as: WSA and MRWS.
Regional Sales and Education Specialist
bareMinerals/Buxom, Shiseido Inc
Toronto
03.2017 - 02.2020
- Act as Regional Artist to bareMinerals and Buxom cosmetics for Toronto and the GTA.
- Managed the daily business operations of the top 10 accounts of bareMinerals and Buxom cosmetics in the key Sephora doors, which generated an annual revenue of over 5 million dollars.
- Conducted monthly sales training and education initiatives for Sephora employees on updated launches and product knowledge, while providing daily in-store sales support.
- Conducted monthly sales training for Sephora employees on new product launches and product knowledge.
- Created, built, and maintained business relationships with key partner accounts of Sephora.
- Oversaw freelance teams of varying sizes for event execution. of 4-12 people depending on the size of the events.
- Assisted the Regional Account Executive in hiring and recruiting freelance artists and teams.
- Conducted and supported all partnership events with Maple Leafs Sports & Entertainment MLSE (the Toronto Maple Leafs, Toronto Raptors), Canadian Dance Expo, and top social media influencers on key launches to further marketing and drive sales initiatives.
- Reported directly to Regional Sales Manager and National Sales Manager weekly on the progress and opportunities of each store's sales/performances.
- Prepared and submitted weekly invoices and travel budgets, ensuring accurate financial tracking.
- Reviewed weekly and monthly KPIs and sales reports on both brands and focused doors with Regional Sales Manager and National Sales Manager.
- Joined monthly team conference calls with the National Sales Manager, Vice President of Sales and Marketing, and Marketing/Merchandising Teams to discuss feedback on merchandising, stock concerns, product launch updates, and strategies to boost sales.
- Developed and delivered PowerPoint presentations for quarterly company sales meetings, showcasing key successes and opportunities.
Professional Makeup Artist
MAC Cosmetics, Estee Lauder Companies
Toronto
05.2011 - 03.2017
- Invited and booked clients in for MACs elevated special events.
- Certified by MAC to assist with makeup applications for training workshops,back-stage fashion shows, and fundraising initiatives.
- Served in multiple roles, including product specialist, Viva Glam specialist, and Aids ambassador across various MAC locations to enhance customer engagement.
- Recommended products tailored to client needs, contributing to high average unit sales percentages.
- Fulfilled diverse responsibilities to enhance customer engagement and service quality., including product specialist, Viva Glam specialist, and Aids ambassador across various MAC locations to enhance customer engagement.
- Communicate through staff memos and create contests to encourage and update co-workers about new collections, and MAC's Viva Glam initiatives.
- Participated in annual Aids Walk and raised a total of $5000.00 in 5 years working for the band.
Education
Certification Program - Human Resources Management
York University
TorontoHonours Bachelor of Arts - English and Sociology
University of Toronto
TorontoSkills
- Anticipation and Proactive Problem Solving
- Attention to Detail
- Resilience Under Pressure
- Adaptability and Flexibility
- Effective Time Management
- Research and Information Management
- Calendar Management
- Project Coordination
- Written Correspondence and Editing
- Meeting and Event Planning
- Critical and Analytical Thinking
- Technology and Digital Proficiency in Microsoft Word, PowerPoint, Outlook, Excel, D365, Microsoft Teams, and AI software such as ChatGPT and Claude
- Finance and Expense Administration
- Conflict Resolution
- Stakeholder Management
Languages
English, Vietnamese
Timeline
After-Sales Service Coordinator
Rolex Canada Ltd
10.2020 - Current
Regional Sales and Education Specialist
bareMinerals/Buxom, Shiseido Inc
03.2017 - 02.2020
Professional Makeup Artist
MAC Cosmetics, Estee Lauder Companies
05.2011 - 03.2017
Certification Program - Human Resources Management
York University
Honours Bachelor of Arts - English and Sociology
University of Toronto