Raul Martinez
Madera
Summary
Dynamic professional with a proven track record at Table Mountain Casino Resort, adept in security operations and customer service. Excelled in multitasking and critical thinking, enhancing safety and guest satisfaction. Demonstrated leadership at Domino's Pizza, improving operational efficiency. Skilled in computer operations and team collaboration, committed to excellence and positive outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Dispatch Dual Rate
Table Mountain Casino Resort
09.2023 - Current
- Dispatch Officers or EMT personnel to locations that need their services
- Answer phone calls in a professional manner that includes guests, casino management, or other casino departments
- Effectively be able to multitask
- Operate all CCTV Surveillance equipment.
- Develop and maintain a thorough knowledge of and proficiency in the operation of video monitor console equipment and related logging procedures and location of cameras.
- Observe, document and report any suspicious activities or any incidences or theft by customers or employees.
- Prepare and maintain logs, observation reports, and other data in a manner prescribed by the Security Department
- Conduct self in a manner that reflects positively on Table Mountain Casino Resort and encourage others to do the same.
Security Officer
Table Mountain Casino Resort
05.2021 - 09.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Provide order and protect the Casino’s property under the direction of the Security Shift Supervisor
- Protect the Casino assets by performing frequent Casino and grounds patrols
- Observe suspicious unusual situations, undesirables, minors
- Participate in Casino duties such as the Casino drop, observe the opening of Slot machines, escort Team Members when bank transfers are made and chip fills
- Assure excellent customer service, friendly and professional manner at all times
- Perform other duties as assigned
Assistant Manager
Domino's Pizza
08.2020 - 07.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Resolve complaints promptly and professionally
Education
Associate of Science - Administrative of Justice
Madera Community College
Madera, CA05-2022
High School Diploma -
Madera South High School
Madera, CA06-2015
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Dependable and responsible
- Excellent communication
- Time management
- Critical thinking
- Computer skills
- Calm under pressure
- Verbal communication
Certification
CPR Certifiied
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Security Dispatch Dual Rate
Table Mountain Casino Resort
09.2023 - Current
Security Officer
Table Mountain Casino Resort
05.2021 - 09.2023
Assistant Manager
Domino's Pizza
08.2020 - 07.2021
Associate of Science - Administrative of Justice
Madera Community College
High School Diploma -
Madera South High School
Similar Profiles
Lynette StoverLynette Stover
Retail Operations Manager at Table Mountain Casino ResortRetail Operations Manager at Table Mountain Casino Resort
Brandon CatesBrandon Cates
Slot Dual Rate at Table Mountain Casino ResortSlot Dual Rate at Table Mountain Casino Resort
Axel ArteagaAxel Arteaga
Security/ EMT at Table Mountain Casino Inc.Security/ EMT at Table Mountain Casino Inc.