Hanna Fannin
Los Angeles
Summary
Detail-oriented individual with exceptional communication and adaptability skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on guest satisfaction and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Dual Rate Slot Operations Supervisor
Seminole Casino Hotel Immokalee
07.2023 - 08.2025
- Supervised daily operations of slot machines, ensuring compliance with gaming regulations and company policies.
- Developed schedules for staff coverage during peak hours, optimizing resource allocation for maximum efficiency.
- Supported compliance efforts by maintaining up-to-date knowledge of regulatory requirements governing casino operations.
- Ensured casino floor integrity by monitoring activities for adherence to policies and procedures.
- Conducted thorough investigations into any potential instances of fraud, theft, or collusion among guests or staff, ensuring swift and appropriate action was taken.
- Maintained accurate records of all transactions, including jackpots, payouts, and accounting logs.
- Improved customer satisfaction by addressing concerns and resolving issues promptly and professionally.
- Contributed to a positive work environment by fostering strong relationships with colleagues and management.
- Assisted guests with understanding game rules, promoting responsible gaming habits, and ensuring memorable experiences.
- Collaborated with other departments such as security, surveillance, and food and beverage operations for seamless integration of services offered within the establishment.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
Slot Operations CSR
Seminole Casino Hotel Immokalee
10.2022 - 08.2025
- Monitored game area for compliance with regulations and safety standards.
- Maintained cleanliness and organization of gaming equipment and area.
- Aided in maintaining regulatory compliance by adhering to established policies, procedures, and guidelines within the gaming industry.
- Supported team in ensuring smooth operation during peak hours.
- Adapted quickly to new technologies and gaming systems as required.
- Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
- Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
- Provided timely support to other departments as needed, fostering positive working relationships across the casino property.
- Increased efficiency in slot machine operations through routine maintenance and timely repairs.
- Reduced downtime of machines through preventive maintenance routines that identified potential issues early on in their progression.
- Performed minor repairs and made adjustments to slot machines to resolve common problems.
- Maintained accurate records of all repair work completed on each machine, allowing for easy reference when future issues arose.
- Cashed out jackpots of up to $50,000 cash and processed proper tax forms to uphold legal requirements.
- Made change for external guests with my bank in my pouch, managing $2,500 in cash daily maintaining compliance with Florida gambling laws.
Owner and Caterer
Naples Charcuterie Co.
03.2021 - 01.2025
- Managed inventory control processes, ensuring optimal stock levels and reducing waste.
- Designed marketing campaigns to enhance brand visibility and attract new clientele through social media platforms.
- Analyzed customer feedback to refine product offerings and improve overall service delivery experience.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Developed customized menus based on client preferences and dietary requirements for diverse occasions.
- Coordinated with vendors to source high-quality ingredients and supplies for events.
- Evaluated event feedback to refine catering offerings and improve overall customer satisfaction.
- Provided friendly, courteous service to create memorable moments for guests.
- Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements.
- Presented thoughtfully curated charcuterie and artisanal cheeses on buffet tables in compliance with dietary restrictions and specifications of each event.
- Cleaned and organized kitchen stations to promote team efficiency.
- Replenished banquet stations and verified food temperatures and cleanliness of service areas.
- Collaborated with event planners, venues, and vendors to ensure seamless integration of catering services into overall event design.
- Implemented strict food safety standards, maintaining a clean and sanitary work environment at all times.
- Set up and disassembled food service stations, equipment and furniture per contract specifications.
- Offered vegetarian versions of frequently ordered entrees to appeal to health conscious customers.
- Leveraged strong interpersonal skills to communicate effectively with diverse clientele regarding their unique needs and expectations.
- Observed federal and local kitchen safety regulations to prevent food borne illnesses.
- Collaborated with clients to plan event venues, menus and budgets.
- Spearheaded sustainability initiative, reducing plastic use and incorporating locally sourced ingredients.
- Led catering team in high-profile events, ensuring flawless execution and positive client feedback.
- Adapted quickly to unexpected changes during events, maintaining high service standards.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Utilized culinary techniques to create visually appealing dishes.
Dog Breeder
N.E. French Bulldogs
01.2018 - 03.2023
- Managed breeding programs to ensure quality lineage and health standards.
- Coordinated veterinary care, vaccinations, and health screenings for all dogs.
- Established training protocols for puppies to promote socialization and behavior management.
- Implemented record-keeping systems to track breed lineage and health history efficiently.
- Enhanced client communication processes, ensuring thorough understanding of breed characteristics and care needs.
- Optimized kennel operations by establishing efficient routines for feeding, grooming, exercise, and cleaning tasks.
- Implemented early socialization techniques for puppies, resulting in well-adjusted adult dogs with excellent temperament.
- Promoted responsible pet ownership through providing resources on training methods, health maintenance protocols, and legal requirements.
- Enhanced client trust by offering lifetime support for adopted dogs, including advice on training, behavior issues, healthcare decisions.
- Developed strong relationships with clients through attentive communication and follow-up support.
- Facilitated successful adoptions by carefully matching puppies with suitable owners based on temperament, lifestyle compatibility, and long-term commitment.
- Achieved recognition within the breeder community for adherence to ethical standards and commitment to canine welfare.
- Streamlined administrative tasks such as registration paperwork processing or organizing vaccination schedules for all dogs under care.
- Increased breed awareness and drove demand for puppies through showcasing dogs in competitions, expos, and local events.
- Mentored aspiring breeders on best practices in canine husbandry while sharing valuable insights from years of experience.
- Enhanced puppy health by implementing rigorous genetic testing and selective breeding practices.
- Established a strong reputation for quality dogs through maintaining high breeding standards.
- Oversaw payment, transfer and documentation for sales of numerous animals to new private owners.
- Contributed to the industry in a positive manner by working with the community sharing information, ensuring healthy and humane breeding practices, and advocating for the breed.
Education
High School Diploma -
Patriot High School
Riverside, CASkills
- Problem resolution
- Multitasking and organization
- Customer service excellence
- Adaptability
- Friendly, positive attitude
- Strong work ethic
- Attention to detail
- Dependable and responsible
- Excellent communication
- Quick learner
- Teamwork and collaboration
- Calm under pressure
Timeline
Dual Rate Slot Operations Supervisor
Seminole Casino Hotel Immokalee
07.2023 - 08.2025
Slot Operations CSR
Seminole Casino Hotel Immokalee
10.2022 - 08.2025
Owner and Caterer
Naples Charcuterie Co.
03.2021 - 01.2025
Dog Breeder
N.E. French Bulldogs
01.2018 - 03.2023
High School Diploma -
Patriot High School