RATUL UDDIN
Scarborough,ON
Summary
Currently a student in second year working towards a Honors Bachelor's Degree in Information Technology, Dependable employee seeking opportunity to expand skills and contribute to company success. Hardworking, ethical and detail-oriented. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Willing to take on any task to support the team and help the business succeed
Overview
3
3
years of professional experience
Work History
Customer Fulfillment Associate
Walmart
Scarborough, Canada
04.2021 - Current
- Connected with customers, greeting each promptly and offering above-and-beyond support
- Obtained employee of the month award for providing stellar customer service
- Managed customers' inquiries politely and offered expert support for product and service issues
- Responded to customer inquiries and provided information on return policies, hours and promotions
- Trained newly hired workers about store procedures and customer service
- Completed order forms and processed refunds for returned items.
Education
Bachelor of Information Technology Degree - Computer and Communications Networks -
Centennial College
04.2027
Skills
Technical Skills
- Windows
- TCP/IP, LAN, WAN
- Device Configuration
- Hardware Installation
Soft Skills
- Problem-solving
- Team Cooperation
- Organization
- Adaptable and Flexible
- Honest and Dependable
- Strong Communication
Volunteer Experience
- Oakridge Community Recreation Center, 10/2021, 04/2022, Participated in a 26-week life skills program with 41 Division Community Police officers. Attended weekly meetings for 3 hours each. Worked as a group to obtain different life skills each week. Would participate and engage in subjects such as cyber safety, food handling, CPR, proper kitchen safety, Healthy relationships, Financial literacy. Would participate in group work to achieve the weekly goal.
- Think Don't Shoot, Completed a 4 week "Think Don't Shoot" workshop focusing on channeling strengths into life.
- Babysitter, Responsible for taking care of young children. Responsible for feeding and ensuring children were fed snacks and meals. Ran games and activities such as sports and crafts for children's environment. Made sure parents were informed of daily activities and any incidences.
Timeline
Customer Fulfillment Associate
Walmart
04.2021 - Current
Bachelor of Information Technology Degree - Computer and Communications Networks -
Centennial College
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