STELLA JACOB
235 Chartwell Circle, Hamilton,Ontario,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Customer Fulfillment Associate
WALMART CANADA
Hamilton, Ontario
03.2023 - Current
- Provided customer service to ensure customers' satisfaction with their orders.
- Processed orders accurately and efficiently using a computer system.
- Participated in team meetings to discuss process improvements and new initiatives.
- Responded quickly and courteously to customer inquiries via phone or email.
Administrative Assistant
AQUINAS COLLEGE
INDIA, KERALA
01.2022 - 12.2024
- Developed project plans for various tasks assigned by upper management.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Composed, edited and typed complex memos and reports with job-related software.
- Scheduled staff and monitored resource allocation to provide optimal coverage and service.
Customer Support Specialist
AABASOFT TECHNOLOGIES
INDIA, KERALA
11.2020 - 12.2021
- Researched customer inquiries using available resources such as FAQs and online forums.
- Recorded all customer interactions into the database system accurately and completely.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Assisted in developing training materials related to new products or services being released.
Education
Master of Science - Physics
AQUINAS COLLEGE
INDIA07-2019
Bachelor of Science - Physics
KE COLLEGE
INDIA05-2017
Skills
- Customer Relationship Management (CRM)
- Technical Troubleshooting
- Online Chat Support
- Problem-solving abilities
- Friendly and Patient
- Task Prioritization
References
References available upon request.
Timeline
Customer Fulfillment Associate
WALMART CANADA
03.2023 - Current
Administrative Assistant
AQUINAS COLLEGE
01.2022 - 12.2024
Customer Support Specialist
AABASOFT TECHNOLOGIES
11.2020 - 12.2021
Master of Science - Physics
AQUINAS COLLEGE
Bachelor of Science - Physics
KE COLLEGE
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