Ratheesha Thavaraja

• Used communication and problem-solving skills to resolve Residents complaints and promote long-term loyalty.
• Maintained up-to-date knowledge of menu offerings, including ingredients, preparation methods, allergens, and dietary restrictions for clear communication with Residents
• Handled high-pressure situations calmly, ensuring smooth operations during peak hours and special events.
• Enhanced Residents satisfaction by providing exceptional service and maintaining a clean dining environment.
• Built long-lasting relationships with residents.

• Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings.
• Accurately reported any abnormalities to the supervising physician.
• Performed laboratory tests such as urinalysis and blood tests.
• Assisted with minor surgical procedures such as suturing wounds or removing foreign bodies from surfaces following aseptic technique principles.

• Performed preliminary physical tests to accurately record results in patient history summary.
• Scheduled appointments for patients via phone and in person.
• Educated patients about medications, procedures and physician's instructions.
• Viewed electronic health system records to evaluate patient wound care history, other relevant medical information and prescription medications.