Rashmita Khurana
Edmonton,Canada
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Bubbles Car Wash & Detail Centre
Edmonton , AB
2023.07 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
Cashier
Marshalls
Edmonton , AB
2023.04 - 2024.06
- Greeted customers and answered any questions they had about the store's products and services.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Ensured compliance with all safety regulations within the store environment.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Senior Associate
Acuity Knowledge Partners
Gurugram , India
2021.09 - 2023.01
- Joined as Senior Associate and work for client name Umpqua Bank in Collateral booking team.
- SME for Retail Segment loan: Give training to new joiners and take processing queries.
- Perform Random quality checks on the loans.
- Check all the loan documents in FCM, CSC e prepare, CRIF imaging and FCS ( UCC and post Search) pertaining that loan, Update collateral information on IBS and any exception is raised through the Bank’s internal SharePoint LSS( Loan Servicing SharePoint).
- Prepare Daily report and Individual report on daily basis
Senior Team Member
Bank of America
Gurugram , India
2017.10 - 2021.09
- Joined bank as part of collateral booking team as Senior Team member, Collateral booking or mortgage handles the stage of life of loan from booking to input of collateral securing that loan.
- Collateral is booked and exception information is noted on system of record for informational reporting and tracking purposes.
- I was trained on all the SORs used in collateral booking such as Loan IQ, AFS/Action and Credit Centre.
- I also prepare few reports such as Command Centre (Process utility), Completion Count and TAT report on daily basis.
- Was promoted to Team Developer in Digital Account opening team. Perform identity verification for individual that is necessary for customer due Diligence and business verification.
- Check for Credit Bureau report.
Assistant Manager
Axis Bank
, India
2015.03 - 2017.08
- Being into Retail Banking Operations as Assistant Manager, I have gathered potential knowledge in different areas of banking operations such as Account Services, Cheque Clearing, Transfer of Funds (RTGS and NEFT)
- Working as a Front Desk Office handling customer queries and satisfying customers was the priority to make long term relationship with them.
- Daily activities include : Balance Inquiry, Monthly Statements ,Cheque Book Request and Account Maintenance Requests (Contact Number updating, Address Change, SMS facility, PAN Updating , Aadhaar Card Linkage)
- To pitch different products to customers such as investment products like Life Insurance, General Insurance and other cross sells like fixed Deposits and Credit Cards.
Education
MBA -
University School of Management Studies
India04.2015
Bachelors of Commerce -
University of Delhi
India04.2012
Skills
- Cash Handling
- Payment Collection
- Guest Services
- Customer Service
- Customer Complaint Resolution
- Customer inquiries
- Telephone management
- POS System Operation
Timeline
Customer Service Representative
Bubbles Car Wash & Detail Centre
2023.07 - Current
Cashier
Marshalls
2023.04 - 2024.06
Senior Associate
Acuity Knowledge Partners
2021.09 - 2023.01
Senior Team Member
Bank of America
2017.10 - 2021.09
Assistant Manager
Axis Bank
2015.03 - 2017.08
MBA -
University School of Management Studies
Bachelors of Commerce -
University of Delhi
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