JUBRIL NOSIRU
lethbridge,AB
Summary
A dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.
Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to detail. Sales expert promotes products and works to boost store profits.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
CANADIAN TIRE
LETHBRIDGE, AB
03.2023 - 02.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Cashier
Canadian SuperStore
LETHBRIDGE, AB
05.2023 - 03.2024
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
CUSTOMER SERVICE SALES REPRESENTATIVE
ROUQ SCENTS
LAGOS
05.2020 - 03.2022
- Achieved monthly sales goals by actively engaging customers in conversations about their needs and interests
- Handled escalated calls from dissatisfied customers in a professional manner while seeking resolution within established guidelines
- Identified customer needs, offered appropriate solutions, and followed up on customer interactions
- Developed strong relationships with customers by providing personalized support and creating positive experiences
- Demonstrated ability to manage multiple tasks simultaneously while maintaining high levels of accuracy and attention to detail
- Performed administrative duties such as filing paperwork, processing payments, or preparing invoices
- Utilized effective communication skills to explain product features, benefits, and pricing information
- Trained new employees on best practices for handling customer service inquiries
- Maintained accurate records of customer orders, payments and contact information using database software
- Assisted customers with navigation of website features including account setup, billing inquiries and product selection
- Resolved customer issues and provided solutions quickly
- Provided technical support to customers in need
- Serviced customers by problem-solving and gathering and transmitting information.
PHARMACY ASSISTANT
BOLA CHEMIST
LAGOS
07.2019 - 10.2022
- Maintained an organized and clean work environment following safety regulations
- Performed cashier duties such as accepting payments, issuing receipts, and balancing daily transactions
- Collaborated closely with pharmacists to provide accurate drug information to customers
- Monitored expiration dates on all medications to ensure quality control standards are met
- Verified the accuracy of medication labels before dispensing drugs to customers or patients
- Accurately entered patient information into the pharmacy database
- Placed filled prescriptions in appropriate containers for immediate or future sale
- Operated automated systems used for counting tablets or capsules quickly and accurately
- Processed prescription refill authorization requests and entered responses from providers into the pharmacy database
- Operated cash register to process cash and credit sales
- Assisted pharmacists in filling prescriptions and performing inventory control procedures
- Provided customers with information about the uses, effects, and interactions of drugs
- Received, stored, and inventoried pharmaceutical supplies and medications, checked for out-of-date medications, and notified the pharmacist when inventory levels were low
- Unpacked, sorted, counted, and labelled incoming merchandise, including items requiring special handling or refrigeration
- Handled incoming calls from customers seeking advice on over-the-counter drugs and prescriptions
- Prepared, maintained, and recorded inventories, receipts, purchases, and deliveries, using a variety of computer screen formats.
Education
MASS COMMUNICATION AND JOURNALISM -
University of Lagos
01.2022
DIPLOMA IN MULTI-MEDIA -
LETHBRIDGE COLLEGE
HIGH SCHOOL IN ARTS -
KING'S COLLEGE
Skills
- Customer Service
- Building Maintenance
- Customer-Oriented
- Teamwork
- Organizational skills
- Time management
- Attention to detail
- Problem-solving abilities
- Relationship Building
- Order Processing
- Adaptability
- Cash Handling
- Decision-Making
- Security Monitoring
- Customer Development Planning
- Credit Card Processing
- Cash Control Accuracy
- Age Verification
- Currency Counting
- Research And Due Diligence
- Cash Register Operation
- Cash Counting
- Staff Mentoring
- Cash Handling And Security
- Due Diligence
- Customer Relationship Management
- Order Verification
- Returns Processing
- Identification Checks
- Money Handling
Certification
Certificate in UX/UI
Availability
- SUNDAY AND MONDAY, 5 am - Overnight
- TUESDAY AND THURSDAY, 5:30 pm – OVERNIGHT
- WEDNESDAY, 3 pm – OVERNIGHT
- FRIDAY AND SATURDAY, 5 am – OVERNIGHT
References
References available upon request
Timeline
Cashier
Canadian SuperStore
05.2023 - 03.2024
Customer Service Representative
CANADIAN TIRE
03.2023 - 02.2024
CUSTOMER SERVICE SALES REPRESENTATIVE
ROUQ SCENTS
05.2020 - 03.2022
PHARMACY ASSISTANT
BOLA CHEMIST
07.2019 - 10.2022
MASS COMMUNICATION AND JOURNALISM -
University of Lagos
DIPLOMA IN MULTI-MEDIA -
LETHBRIDGE COLLEGE
HIGH SCHOOL IN ARTS -
KING'S COLLEGE
Similar Profiles
Jaafar SingerJaafar Singer
Sales Associate at Canadian TireSales Associate at Canadian Tire
Connor PortConnor Port
Hardware Sales Associate at Canadian TireHardware Sales Associate at Canadian Tire
Bijender BijenderBijender Bijender
Walkie Operator at Canadian TireWalkie Operator at Canadian Tire
Mikaël WolfeMikaël Wolfe
Sales Associate at Canadian TireSales Associate at Canadian Tire
Chase HintzChase Hintz
Laborer at Prairie Concrete ConstructionLaborer at Prairie Concrete Construction