Rashmika De Alwis
Vancouver
Summary
Proactive and versatile professional with a background in fiance and administration, dedicated to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
12
12
years of professional experience
Work History
Clothing Grader
Value Village
08.2023 - Current
- Ensure the flow of merchandise by separating, sorting, and processing items to support department needs and enhance the customer experience.
- Price and organized saleable products to meet store standards, ensuring that products are ready for sale on the floor.
- Collaborate with the management team to meet daily merchandise supply and sales targets for multiple retail outlets.
- Maintain cleanliness and organization at the workstation to ensure a safe and efficient workflow.
- Assist in visual merchandising by supplying departments with products and contributing to store displays.
- Support team efforts to process goods, transfer inventory, and assist with receiving and dispatching merchandise according to company procedures.
Part Time Babysitter
The Jamwal Family
06.2023 - 08.2023
- Provide a safe and nurturing environment for children in the absence of their parents or guardians.
- Prepare snacks and meals for children as needed.
- Engage children in age-appropriate activities.
- Communicate with parents or guardians about any issues or concerns that arise during care.
Senior Administrative Assistant
NDB Bank
02.2015 - 03.2023
- Perform a variety of administrative and clerical duties.
- Review, modify and prepare documentation letters, reports, PowerPoint presentations, Word documents, Excel Workbooks and other correspondence materials.
- Greeting and assisting customers with inquiries, account maintenance and financial transactions in person, over the phone or through digital channels
- Handing confidential and sensitive material.
- Addressing and resolving customer issues by directing them to the relevant departments.
- Assist Relationship Managers (RM) in project evaluation and work with RM in getting credit appraisals finalized.
- Support the frontline staff with scheduled cash and non-cash transactions and resolve critical issues.
- Managing correspondence, scheduling, managing multiple calendars, organizing files and documents, ensuring accuracy of documentation, handling incoming and outgoing communication (emails, phone calls, etc.).
- Work collaboratively with other team members and leadership
- Order and maintain office supplies.
Administrative Assistant
Citi Bank N.A.
07.2013 - 03.2014
- Preparing and maintaining new and existing customer files
- Preparing and sending transfer documents to frontline teams
- Following up with clients for missing documentation or information
- Expense administration and documentation
- Adhere to compliance and regulatory requirements
- Review all day to day activities and managing all mailing and courier tasks to customers
Education
Advance diploma - Business Management
National Institute of Business Management
01.2017
Certificate level - banking and finance
The Institute of Bankers of Sri Lanka
01.2014
Skills
- Proficient in Office suite tools
- Experienced with Google Workspace tools
- Schedule management
- Designing and overseeing trackers for sensitive information management
- Effective communication skills
- Analytical and problem-solving skills
- Skilled at prioritizing tasks simultaneously
- Collaborative problem-solving skills
- Leadership in team dynamics
- Service excellence
- Relationship management
Languages
English
Full Professional
Sinhalese
Native or Bilingual
Timeline
Clothing Grader
Value Village
08.2023 - Current
Part Time Babysitter
The Jamwal Family
06.2023 - 08.2023
Senior Administrative Assistant
NDB Bank
02.2015 - 03.2023
Administrative Assistant
Citi Bank N.A.
07.2013 - 03.2014
Certificate level - banking and finance
The Institute of Bankers of Sri Lanka
Advance diploma - Business Management
National Institute of Business Management
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