RIBO licensed insurance professional with comprehensive knowledge of insurance practices and regulatory compliance. Proficient in sales, customer service, and building strong client relationships. Seeking an exciting opportunity to leverage skills as an insurance broker within a dynamic brokerage.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Circle K
03.2022 - 09.2024
Engaged customers to assess their needs and provided tailored recommendations, ensuring high levels of satisfaction
Resolved complaints effectively, leading to improved customer loyalty and retention rates
Promoted products and services, achieving an increase in sales by20% through proactive customer engagement
Coordinated employee schedules and maintained store standards in merchandising, security, and presentation
Actively gathered customer feedback and suggested improvements to management
Sales Manager
Chawla Footwears (Retail Sales)
02.2018 - 03.2020
Helped customers find products tailored to their needs, ensuring a personalized shopping experience
Fostered a trusting environment to enhance sales, encourage repeat business, and build customer loyalty
Tested and implemented new sales strategies and techniques; utilized customer feedback to optimize store performance
Engaged in continuous training and professional development to stay updated on retail trends and enhance sales skills
Provided product recommendations and assistance to customers both in-store and through online channels – phone and email
Education
RIBO - Insurance
Insurance Institute of Canada
01-2025
Post-Graduate Certification - Human Resource Management
Lambton College
01.2023
Bachelor of Laws - undefined
Punjabi University
01.2020
Skills
Communication Skills
Customer Satisfaction & Retention
Analytical & Problem-Solving
Active Listening
Critical Thinking
Multi-tasking
Data entry
Languages
English - Full Professional
Punjabi - Native or Bilingual
Hindi - Native or Bilingual
French - Elementary
Timeline
Customer Service Representative
Circle K
03.2022 - 09.2024
Sales Manager
Chawla Footwears (Retail Sales)
02.2018 - 03.2020
Bachelor of Laws - undefined
Punjabi University
RIBO - Insurance
Insurance Institute of Canada
Post-Graduate Certification - Human Resource Management