Raquel Ramos

- Provided exceptional customer service during all interactions with both current and prospective members, reinforcing brand reputation for Service Excellence.

- Overcame objections with deep knowledge of membership benefits, scripted responses and persuasive communication skills.

- Stayed informed of new sales strategies, techniques, and competitor industry standards to enhance personal and Web team performance.

- Utilized CRM software's including ClubOS, Datatrack and Ignite to ensure that all data entries are accurate.

- Facilitated seamless communication between the President and key stakeholders, ensuring timely responses to emails and phone calls.

- Developed a new company website and web form service using Squarespace software.

- Reduced administrative errors by diligently proofreading office documents, reviewing all material take offs and maintaining accurate records of all internal and external communications.

- Successfully managed day-to-day operations, ensuring a high level of efficiency, consistency,and quality both food and service.

- Reviewed orders for accuracy to maintain adequate stock levels, minimize incorrect shipments and, ensure timely order fulfillment.

- Operated Square POS system to exceed daily and monthly operational sales goals.

- Implemented safety protocols during the Covid-19 pandemic to maintain a safe environment for employees and customers alike.