Summary
Overview
Work History
Education
Skills
Career Objective
Accomplishments
Volunteer Experience
Additional Information
Timeline
Generic

Raquel Ramos

Toronto,ON

Summary

Enthusiastic and detail-oriented professional with a strong passion for fitness, sales, coaching, and data analytics. With 5 years of Sales and management experience, I have a strong record of successfully planning, directing, and enhancing operations. Recognized for my dependability, dedication, and skill in managing client information, I excel at anticipating challenges, taking initiative, and crafting strategic solutions to achieve company goals/targets. My personable nature, commitment to service excellence, and extensive sales background position me to excel in this role.

Overview

5
5
years of professional experience

Work History

National Sales and Membership Consultant

MOVATI Athletic
11.2022 - Current
  • As a first contact point for all Web Leads interested in MOVATI Athletic, I utilized CRM softwares (Hubspot, Ignite, DataTrack, and ClubOS) to enhance communication company-wide and ensure that all data entries are accurate and objective.
  • Stayed informed of new sales strategies, techniques, and competitor industry standards to enhance collaboration among the Web Sales Team
  • Responsible for generating appointment bookings and sales for 15 MOVATI Athletic locations across Canada
  • Consistently exceeded monthly sales and total conversion targets, averaging 286 reservations per month (monthly average sales revenue of $53,436).
  • Worked closely with the National Web Sales Manager to train new staff and refine the Web Sales Team Standard Operating Procedure.
  • Collaborated with the National Web Sales Manager, Power BI Team and National Project Manager to introduce a new LiveChat software through Hubspot.
  • Created tickets for all Live Chats to provide our Power BI team and Marketing Specialist with categorized data to confirm integration feasibility into existing operational systems.

Office Administrator

Skrips Custom Homes
07.2021 - 11.2023
  • Coordinated communications, financial processing, and other administrative functions.
  • Introduced a cloud-based team communication platform; Slack.
  • Reduced administrative errors by diligently proofreading office documents, reviewing all material take offs and maintaining accurate records.
  • Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for the executive.


Assistant Location Manager

Revitasize - One Health Clubs
12.2019 - 01.2023
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Reviewed orders for accuracy to maintain adequate stock levels, minimize incorrect shipments, increase revenue generation, and ensure timely order fulfillment.
  • Established strong working relationships with key clients through exceptional service delivery resulting in long-term partnerships.
  • Operated Square POS system to exceed daily operational sales goals.


Education

Bachelor of Arts - Honours Degree in Sociology

York University
Toronto, ON
05.2022

Skills

  • Operations Management
  • Data Analyst
  • Critical Thinker and Multi-Tasker
  • Excellent ability to build rapport with staff, executives, and clientele
  • Proficient in Microsoft 365 (Office) applications including Outlook, OneNote, OneDrive, Teams, SharePoint, PowerPoint, Word, Windows, and Excel
  • Smart Serve certification

Career Objective

As a motivated sales professional seeking a role within the food and beverage industry, I aim to leverage my skills to achieve and surpass sales targets, enhance order volume, and drive revenue growth. I thrive both independently and in team settings, excel in high-pressure situations, and am adept at taking initiative while adhering to strict deadlines. With a keen eye for detail, a proactive attitude, and strong interpersonal communication abilities, I am committed to resolving issues effectively and contributing to the overall success of the store.

Accomplishments

AWARDS AND HONOURS

• York University Entrance Scholarship (09/2018) - York University

• York University Continuing Student Scholarship (2018-2019) - York University

• Deans List (2019)- York University

• Golden Key International SocietyAward (2019-2020) - York University

• York University Continuing Student Scholarship (2019-2020) - York University

Volunteer Experience

Volunteer, New Visions Toronto

• Worked directly with children, adolescents and adults with complex developmental and physical disabilities with the non-profit charitable organization to support and advocate for full community inclusion.

• Provided one-on-one support and developed friendships with the individuals to enrich their quality of life.

• Participated in various activities, took individuals on outings in the neighborhood, and aided in meal preparation.

Additional Information

References available upon request.

Timeline

National Sales and Membership Consultant

MOVATI Athletic
11.2022 - Current

Office Administrator

Skrips Custom Homes
07.2021 - 11.2023

Assistant Location Manager

Revitasize - One Health Clubs
12.2019 - 01.2023

Bachelor of Arts - Honours Degree in Sociology

York University

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Raquel Ramos