Raquel Sanchez Matos

• Checked insurance eligibility by using the RTE as well using the insurance websites provided.
• Updated patient demographics to obtain accurate information for future billing purposes.
• Worked on spreadsheets generated by the group to correctly register patients insurance and bill correctly.
• Reduced billing errors by implementing strict policies and systematic procedures.
• Ensured compliance with relevant regulations and industry standards throughout all aspects of the billing process.
• Increased revenue through timely processing of charges and thorough follow-up on outstanding payments.
• Researched and resolved billing discrepancies as incorrect payor as well as insurance number to enable accurate billing.
• Utilized various software programs to process customer payments.

• Updated documentation, reports and spreadsheets with financial information.
• Created financial agendas formatting all charges and payments made for each group.
• Attended zoom meeting with CSM to better understand communication skills within the group to improve knowledge.
• Monitored customer accounts to identify and rectify billing issues.
• Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
• Worked effectively with medical payers such as Medicare, Medicaid,commercial insurances to obtain timely and accurate payments.
• Identified payment trends and adjusted billing processes accordingly to retain customers.

• Mentored new hires, resulting in stronger staff development and increased productivity.
• Monitored and reported trainee progress, introducing new learning tools to address individual needs.
• Analyzed team performance and identified opportunities for additional training.
• Delivered instructional presentations on equipment use, focusing on efficiency and safety.
• Monitored participant workflow and behaviors throughout training process.
• Developed effective training plans based on department needs and objectives.
• Supported productivity increase and business growth through new hire training and mentoring.
• Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
• Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
• Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
• Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

• Maintained confidentiality of bank records and client information.
• Researched and resolved customer issues on personal savings,checking and lines of credit accounts.
• Identified and reported suspicious behavior to security personnel asappropriate.
• Handled cash transactions, balanced cash drawers, performed loanpayments and issued cashier's checks.
• Cashed customer checks, verified identification and checkedaccount balances in accordance with bank policy.
• Assisted customers by phone and in person by answering bankingquestions and recommending solutions.
• Kept teller window areas clean, organized and fully stocked.
• Reconciled cash and checks against computer records at end of shift.
• Balanced bank's vault of daily cash for withdrawals and deposits.
• Performed currency transaction reports for foreign currency.
• Identified customer financial needs, goals and objectives andoffered appropriate financial products to suit needs.
• Increased knowledge of banking products and services by activelyparticipating in available training classes and workshops offered toemployees.
• Assisted customers in bank operations, including opening accounts,accessing safe deposit boxes and ATM operations.
• Identified and eliminated errors when balancing ATM transactions,

teller cash dispensers and teller cash recyclers.

• Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
• Performed banking transactions for customers, including cash transactions, deposits, withdrawals and issuing cashier's checks.

• Conducted role-playing exercises to enhance cashiers' communication skills.
• Resolved customer issues and complaints to maintain a pleasant dining experience.
• Monitored cashier performance to ensure accurate transactions and customer satisfaction.
• Trained new cashiers on register operations and customer service skills.
• Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
• Collaborated with management to identify areas for improvement, leading to better-targeted training efforts.
• Counted money in cash drawers at beginning of shifts to verify correct amounts and sufficient available change.
• Promoted a positive work environment by addressing cashier concerns and providing solutions to workplace challenges.