Chloe Hanson-Stephenson
Langford,BC
Summary
Motivated and Friendly Service Worker with exceptional social skills, communication abilities, and customer service background. Dedicated to maintaining an inviting and cleanly environment for customers and team members and handling food items properly. Pursues every opportunity to proactively address issues with a well-organized mentality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
10.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Used POS system to accurately enter orders and process payments.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Learned special recipe items and seasonal offerings to best meet customer needs.
Cashier/Stock Service
London Drugs
12.2020 - 06.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Greeted over 100 patients per day.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Solicited customers to purchase loyalty and item protection plans.
Education
Nanaimo District Secondary School
Nanaimo, BC06.2023
Skills
- Work Task Prioritization
- Price Identification
- Sweeping and Mopping
- Cooperative Attitude
- Customer Relations
- Shipment Procedures
- Credits and Refunds
- Cash Register Operation
- Feedback Acceptance
- Inventory Stocking
- Customer Transactions
- Answering Customer Questions
- Basic Math Functions
- Liquor Law Compliance
- Positive Interactions
- Guest Satisfaction
- Cashier Abilities
- Janitorial Duties
- Bagging and Packaging
- POS Systems
- Payment Collection
- Chopping Vegetables
- Folding Clothes
- Smoothie Making
- Cleanliness
- Menu Memorization
- Fluent in French
- Conflict Resolution
- Wrapping and Boxing
- Monetary Transactions
- Resolving Discrepancies
- Cash Drawer Management
- PCI (Payment Card Industry)
- Customer Assistance
- Stocking and Replenishing
- Collecting Carts
- Preparing Food Items
- Professional Telephone Etiquette
- Speaking Clearly
- Counter Sanitization
- Energetic and Outgoing
- Social Perception
- Suggestive Selling
- Schedule Optimization
- Coin and Currency Counting
- Telephone Reception
- Guest Flow
- Membership Programs
- Performing Mathematics
- Shelving Items
- Guest Inquiries
- Return and Exchange Processing
- Checkout Station Oversight
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Preparing Food Items
- Professional Telephone Etiquette
- Speaking Clearly
- Counter Sanitization
- Energetic and Outgoing
- Social Perception
- Suggestive Selling
- Schedule Optimization
- Coin and Currency Counting
- Telephone Reception
- Guest Flow
- Membership Programs
- Performing Mathematics
- Shelving Items
- Guest Inquiries
- Return and Exchange Processing
- Checkout Station Oversight
Certification
- Certified to handle lottery and tobacco transactions
- Certified Babysitter
-Certified in First Aid
ROYAL CONSERVATORY OF MUSIC, LEVEL 7 IN PIANO
With several years of piano experience, from the point were i was 5 to 16, I was able to reach level 7 in Piano with the Royal Conservatory of Music.
VOLUNTEER EXPERIENCE
Throughout my childhood I had the opportunity to volunteer many times with Shaw Communications. Some volunteer work there includes:
- Handled movie tickets and presented them to different employees
- Organized lists to ensure peoples presence at the events- Doing 50/50 draws
- Organized and collected cash for 50/50 tickets and announced the winners for a charity event
- Worked with a group and planted trees for earth day
Other work includes:
Grilling and selling hotdogs through donation for the Tour de Rock Cops for Cancer charity Sold T-shirts and other merchandise to help raise money for Cops for Cancer
Timeline
Barista
Starbucks
10.2022 - Current
Cashier/Stock Service
London Drugs
12.2020 - 06.2022
Nanaimo District Secondary School
- Certified to handle lottery and tobacco transactions
- Certified Babysitter
-Certified in First Aid
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