Raquel Rojas
Atwater,CA
Summary
Dynamic Clinic Supervisor with a proven track record at Golden Valley Health Centers, excelling in patient care coordination and effective communication. Skilled in HIPAA compliance and training staff, I enhanced clinic efficiency and improved patient satisfaction through proactive problem-solving and multitasking abilities. Committed to fostering a collaborative healthcare environment.
Overview
10
10
years of professional experience
Work History
Clinic Supervisor
Golden Valley Health Centers
07.2021 - Current
- Assisted in daily clinic operations, ensuring smooth patient flow and efficient scheduling.
- Supported team members with administrative tasks, enhancing overall productivity.
- Maintained accurate patient records using electronic health record (EHR) systems, NextGen and Epic
- Communicated effectively with patients to provide updates and resolve inquiries.
- Inventory and vaccine management.
- Managed daily operations of 20-person clinic housing multiple specialties such as Family Practice, Pediatrics, General Surgery, Hematology, Cardiology
Medical Assistant
Golden Valley Health Centers
07.2019 - 07.2021
- Assisted in patient intake procedures, ensuring accurate information collection and data entry.
- Collaborated with healthcare providers to prepare examination rooms and maintain cleanliness standards.
- Performed routine clinical tasks, including administering injections and conducting vital sign assessments.
- Managed electronic health records system, maintaining confidentiality and ensuring compliance with regulations on paper charts as well as in EHR
Patient Service Representative
Golden Valley Health Centers
11.2017 - 07.2019
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Facilitated effective communication between patients and healthcare providers to enhance service delivery.
- Resolved patient inquiries and concerns with professionalism, ensuring high levels of satisfaction.
- Maintained accurate patient records and updated information in electronic health record systems.
- Verified insurance eligibility and coverage for patients.
Patient Service Representative
El Portal Imaging Center
03.2017 - 11.2017
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
Medical Assistant/Receptionist
Gloria J. Malabed-Verona, MD
02.2016 - 03.2017
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Coordinated patient intake processes, ensuring accuracy in documentation and data entry.
- Provided exceptional front-desk support, addressing patient inquiries and resolving issues promptly.
- Assisted healthcare providers with clinical tasks, including taking vital signs and preparing exam rooms.
- Trained new staff on office procedures and best practices for patient interactions.
- Collaborated with healthcare professionals to optimize care delivery, resulting in improved patient outcomes.
Education
Medical Assistant - Medical Assistant
Millan Institute
Merced, CA05-2015
High School Diploma -
Buhach Colony High School
Atwater, CA06-2014
Skills
- Clinical leadership
- HIPAA compliance
- Effective communication
- Training and mentoring
- Insurance verification
- Patient care coordination
- Time management
- Compliance oversight
- Team meetings
- Addressing questions and concerns
- Problem-solving abilities
- Multitasking Abilities
- Supply coordination
Languages
Spanish
Native or Bilingual
Timeline
Clinic Supervisor
Golden Valley Health Centers
07.2021 - Current
Medical Assistant
Golden Valley Health Centers
07.2019 - 07.2021
Patient Service Representative
Golden Valley Health Centers
11.2017 - 07.2019
Patient Service Representative
El Portal Imaging Center
03.2017 - 11.2017
Medical Assistant/Receptionist
Gloria J. Malabed-Verona, MD
02.2016 - 03.2017
Medical Assistant - Medical Assistant
Millan Institute
High School Diploma -
Buhach Colony High School