Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Raquel Rojas

Atwater,CA

Summary

Dynamic Clinic Supervisor with a proven track record at Golden Valley Health Centers, excelling in patient care coordination and effective communication. Skilled in HIPAA compliance and training staff, I enhanced clinic efficiency and improved patient satisfaction through proactive problem-solving and multitasking abilities. Committed to fostering a collaborative healthcare environment.

Overview

10
10
years of professional experience

Work History

Clinic Supervisor

Golden Valley Health Centers
07.2021 - Current
  • Assisted in daily clinic operations, ensuring smooth patient flow and efficient scheduling.
  • Supported team members with administrative tasks, enhancing overall productivity.
  • Maintained accurate patient records using electronic health record (EHR) systems, NextGen and Epic
  • Communicated effectively with patients to provide updates and resolve inquiries.
  • Inventory and vaccine management.
  • Managed daily operations of 20-person clinic housing multiple specialties such as Family Practice, Pediatrics, General Surgery, Hematology, Cardiology

Medical Assistant

Golden Valley Health Centers
07.2019 - 07.2021
  • Assisted in patient intake procedures, ensuring accurate information collection and data entry.
  • Collaborated with healthcare providers to prepare examination rooms and maintain cleanliness standards.
  • Performed routine clinical tasks, including administering injections and conducting vital sign assessments.
  • Managed electronic health records system, maintaining confidentiality and ensuring compliance with regulations on paper charts as well as in EHR

Patient Service Representative

Golden Valley Health Centers
11.2017 - 07.2019
  • Managed patient scheduling and appointment coordination to optimize clinic workflow.
  • Facilitated effective communication between patients and healthcare providers to enhance service delivery.
  • Resolved patient inquiries and concerns with professionalism, ensuring high levels of satisfaction.
  • Maintained accurate patient records and updated information in electronic health record systems.
  • Verified insurance eligibility and coverage for patients.

Patient Service Representative

El Portal Imaging Center
03.2017 - 11.2017
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.

Medical Assistant/Receptionist

Gloria J. Malabed-Verona, MD
02.2016 - 03.2017
  • Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
  • Coordinated patient intake processes, ensuring accuracy in documentation and data entry.
  • Provided exceptional front-desk support, addressing patient inquiries and resolving issues promptly.
  • Assisted healthcare providers with clinical tasks, including taking vital signs and preparing exam rooms.
  • Trained new staff on office procedures and best practices for patient interactions.
  • Collaborated with healthcare professionals to optimize care delivery, resulting in improved patient outcomes.

Education

Medical Assistant - Medical Assistant

Millan Institute
Merced, CA
05-2015

High School Diploma -

Buhach Colony High School
Atwater, CA
06-2014

Skills

  • Clinical leadership
  • HIPAA compliance
  • Effective communication
  • Training and mentoring
  • Insurance verification
  • Patient care coordination
  • Time management
  • Compliance oversight
  • Team meetings
  • Addressing questions and concerns
  • Problem-solving abilities
  • Multitasking Abilities
  • Supply coordination

Languages

Spanish
Native or Bilingual

Timeline

Clinic Supervisor

Golden Valley Health Centers
07.2021 - Current

Medical Assistant

Golden Valley Health Centers
07.2019 - 07.2021

Patient Service Representative

Golden Valley Health Centers
11.2017 - 07.2019

Patient Service Representative

El Portal Imaging Center
03.2017 - 11.2017

Medical Assistant/Receptionist

Gloria J. Malabed-Verona, MD
02.2016 - 03.2017

Medical Assistant - Medical Assistant

Millan Institute

High School Diploma -

Buhach Colony High School
Raquel Rojas