Raquel Rojas
Atwater
Summary
Obtain full- time employment as a Center Manager.
Dynamic clinic supervisor with extensive experience in healthcare management, focused on optimizing daily operations and enhancing patient care. Proven track record in staff training, resource allocation, and compliance adherence. Committed to fostering a collaborative environment that drives improved patient outcomes and operational efficiency.
Overview
10
10
years of professional experience
Work History
Clinic Supervisor
Golden Valley Health Centers
Merced
01.2021 - Current
- Assisted in budgeting and resource management for clinic operational needs.
- Delegated tasks to each member of staff and oversaw task completion, offering assistance to promote success.
- Interacted with patients, asked appropriate questions and listened carefully to deliver high level of clinical care.
- Directed daily operations of clinic, including scheduling appointments, assigning tasks to staff members, and ensuring compliance with regulations.
- Ensured that all equipment was properly maintained and calibrated according to established standards.
- Conducted periodic performance reviews for staff members, identifying areas for improvement and providing guidance on career development opportunities.
- Provided training sessions to new employees on policies, procedures, and regulatory requirements related to clinic operations.
- Maintained up-to-date knowledge of current healthcare trends and best practices.
- Supervised medical staff in providing quality patient care services and ensured adherence to safety protocols.
- Supervised internal and external communications by answering queries and complaints.
- Tracked, organized and counted clinic stock and supplies.
- Facilitated communication between departments to improve patient outcomes and satisfaction.
- Sliding fee review
- Supervised daily clinic operations to ensure smooth workflow and patient care.
- Managed staff schedules to optimize resource allocation and service delivery.
MA (Medical Assistant)
Golden Valley Health Centers
Merced
07.2019 - 01.2021
- Vitals
- HPI intake-NextGen
- Epic
- Prior authorizations
- Vaccine administration
- EKG
- Translation
- Paperwork
- Managed patient scheduling and coordinated appointments efficiently.
- Administered vaccinations and performed basic laboratory tests as needed.
PSR (Patient service representative)
Golden Valley Health Centers
Merced
11.2017 - 07.2019
- Managed patient inquiries through phone and in-person communication.
- Chart Prep
- Assisted patients with appointment scheduling and registration processes.
- Ensured compliance with privacy regulations and patient
- Maintained accurate patient records in electronic health systems.
- Verified insurance information, collected payments, and scheduled appointments.
PSR (Patient Service Representative)
El Portal Imaging Center
Merced
03.2017 - 11.2017
- Managed patient inquiries through phone and in-person communication.
- Obtain corresponding orders/diagosis
- Assisted patients with appointment scheduling and registration processes.
- Ensured compliance with privacy regulations and patient
- Maintained accurate patient records in electronic health systems.
- Verified insurance information, collected payments, and scheduled appointments
Cross Trained Medical Assistant
Gloria J. Malabed-Verona
Merced
02.2016 - 03.2017
- Assisted back office patient processes to reduce office wait times.
- Conducted patient intake and recorded medical histories accurately.
- Performed routine laboratory tests and prepared specimens for analysis.
- Administered immunizations and other injections as directed by providers.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Education
Milan Institute -
Milan Institute
Merced, CABuhach Colony High School -
Buhach Colony High School
Merced, CASkills
- Patient Advocacy and customer service excellence
- Time management and task prioritization
- Conflict resolution and professional development-escalation
- Policy, procedure, and compliance adherence
- Adaptability to changing workflows and priorities
- Resource allocation to prevent waste and manage shortages
- Strategic ordering, inventory monitoring, and supply redistribution to stay within budget
- Effective scheduling, and timecard management ensuring to transfer staff time cards to appropriate departments
Accomplishments
- 4.0 award
- 100% Attendance Award
- CPR/ First Aid Certified
- HIPPA Certified
- Multilingual Seal of Proficiency (Spanish)
References
- Jackieline Hernandez, GVHC, (209) 917-6050
- Maria Cruz, (209) 809-6048
Timeline
Clinic Supervisor
Golden Valley Health Centers
01.2021 - Current
MA (Medical Assistant)
Golden Valley Health Centers
07.2019 - 01.2021
PSR (Patient service representative)
Golden Valley Health Centers
11.2017 - 07.2019
PSR (Patient Service Representative)
El Portal Imaging Center
03.2017 - 11.2017
Cross Trained Medical Assistant
Gloria J. Malabed-Verona
02.2016 - 03.2017
Milan Institute -
Milan Institute
Buhach Colony High School -
Buhach Colony High School