Raquel Aplas
Abbotsford,BC
Summary
Experienced in administration with a strong ability to optimize operations and implement effective quality assurance protocols. Skilled in coordinating team efforts to improve service delivery and enhance customer satisfaction. Committed to driving operational excellence and positive customer interactions.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Administrator
Blooming Garden Services
Langley, British Columbia
01.2024 - Current
- Implemented process improvements to enhance service efficiency and quality.
- Oversaw inventory management and procurement of landscaping supplies.
- Maintained filing system for important documents such as contracts and invoices.
- Performed data entry tasks into computer databases from paper documents.
- Trained and supervised junior staff on operational procedures and customer service standards.
Administrative Assistant
EA Contracting LTD
Surrey, British Columbia
02.2021 - 12.2024
- Maintained organized filing systems for quick and accurate document retrieval by staff.
- Entered data into spreadsheets using Microsoft Excel, enhancing data management.
- Managed office supplies inventory and coordinated procurement processes to optimize resource availability.
- Coordinated shipping schedules to ensure on-time delivery of products.
- Inspected shipments for accuracy and reported discrepancies to management promptly.
Administrator
ReMax Little Oak Realty
Langley, British Columbia
03.2019 - 03.2020
- Managed trust deposits while ensuring compliance with agent licensing requirements to uphold regulatory standards.
- Facilitated onboarding of new agents by providing essential resources for effective integration.
- Operated a real estate office with 25 licensed realtors, ensuring smooth daily operations.
- Coordinated office events to strengthen team engagement and foster a collaborative environment.
Beauty Advisor
London Drugs
08.2017 - 08.2019
- Promoted products to boost retail sales performance.
- Managed inventory and ensured product lines met customer demand.
- Facilitated communication with management to resolve customer issues promptly.
Skincare Sales Consultant
Boutique Inc.
03.2018 - 02.2019
- Advised customers on personalized skincare routines and product selections to enhance their experience
- Achieved individual sales goals and supported team sales objectives through targeted product recommendations
- Providing prompt, authentic, personalized customer service
- Collaborated with management and stores to streamline operations and improve customer satisfaction
Customer Service
London Drugs
10.2016 - 03.2018
- Addressed customer inquiries and resolved issues, providing information on new products to improve customer experience.
- Recommended products based on customer requests, facilitating item location and acquisition to enhance customer satisfaction.
- Developed strategies that enhanced customer service levels and satisfaction.
- Restocked inventory and analyzed cash operation data to ensure timely replenishment and inventory accuracy.
Education
High School Diploma -
Langley Secondary School
Langley, BC01-2016
Skills
- Office administration
- Event coordination
- Inventory management
- Quality assurance
- Process improvement
- Customer relations management
- Data entry
- Communication
Certification
- Emergency First Aid & CPR/AED Level C
Timeline
Administrator
Blooming Garden Services
01.2024 - Current
Administrative Assistant
EA Contracting LTD
02.2021 - 12.2024
Administrator
ReMax Little Oak Realty
03.2019 - 03.2020
Skincare Sales Consultant
Boutique Inc.
03.2018 - 02.2019
Beauty Advisor
London Drugs
08.2017 - 08.2019
Customer Service
London Drugs
10.2016 - 03.2018
High School Diploma -
Langley Secondary School