Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessAnalyst

Raphael Osu

Toronto,ON

Summary

Personable business professional bringing successful five year career in financial roles within large and fast-paced corporations. Release-planning specialist trained in advanced Excel modeling. Creative solutions architect with real-time problem-solving flexibility.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Business Analyst

Adobe Inc.
06.2021 - Current
  • Perform work in PLM Tool Agile managing all lifecycles as pertains to product pod.
  • Work with PLM plus cross functional team members to assist with PLM related Part BOM creation and maintenance.
  • Actively interface with product, process and cross functional teams to achieve results.
    Respond to requests via ticket system Task with special attention to specified service level agreements SLA .
  • Responsible to manage transactional day to day PLM activities for Part Number, ECO Engineering Change Order , MCO Manufacturing Change Order , BOM Bill of Material releases and other Document Control Operations or related PLM efforts.
  • Attention to part attribution and approver workflow per product pod as rules differ by product
  • Work with internal engineering, manufacturing, sourcing, PM and logistics teams, as well as external suppliers and ODM s to achieve the above.
  • Manage your Tasks and Change Notices daily to ensure SLA.

T2 Senior Technical Advsisor

Apple
01.2015 - 06.2021
  • Identified issues, analyzed information and provided solutions to problems.
  • Gained strong leadership skills by managing projects from start to finish.
  • Worked effectively in fast-paced environments.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Applied effective time management techniques to meet tight deadlines.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Excellent communication skills, both verbal and written.
  • Exercised leadership capabilities by successfully motivating and inspiring others.

Education

Bachelor of Science - Computer Science

University of Calgary
Calgary, AB
04.2012

Skills

  • Leadership & analytical skills
  • Staff Management
  • Project management skills
  • Staff Training
  • Organization skills
  • SEO Strategies
  • Conflict resolution skills/Escalation Management
  • CRM Systems

Certification

  • CBAP - Certified Business Analysis Professional
  • PSM - Professional Scrum Master

Timeline

Business Analyst

Adobe Inc.
06.2021 - Current

T2 Senior Technical Advsisor

Apple
01.2015 - 06.2021

Bachelor of Science - Computer Science

University of Calgary

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Raphael Osu