Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Manish Ahluwalia

Burlington,ON

Summary

Affable ICT Professional with rich experience of helping companies connect customers with ideal solutions. Dedicated to taking ownership of full customer lifecycle, from pre-sale education to post-sale support. Consistently evangelizes for high-quality products and exceptional services. Keen to form strong, lasting business relationships between clients and providers.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Solution Consultant

Nokia
10.2014 - Current
  • Performed Pre-Sales & Sales Support from Client Engagement to Presentation to proof of concept demonstrations, understanding customer's needs and creating demand for Nokia's Technical Solutions across Cloud & Network Services Portfolio - Business Applications, Managed Services etc.
  • Coordinated support responses to customer issues via RFPs, stitching E2E Solutions, Preparing Technical & Commercial responses followed by deal closures.
  • Managed Sales pipeline across all phases of sales engagement (e.g., lead generation, pipeline development & closure) for Canadian Market.
  • Performed detailed research of customer business structures to accurately tailor Nokia's Solutions (Analytics, Digital Operations, Security, Cloud & Cognitive Services, Device Management etc.) to unique needs of each.
  • Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
  • Communicated with R&D, Marketing, Delivery & Sales teams to integrate customer feedback into future promotional efforts.
  • Worked closely with senior leadership to complete projects and solve complex issues on strict schedules and budgets.

Senior Manager

Ericsson Global Services
02.2013 - 10.2014
  • Provided strong leadership to build senior Pre-Sales team Setup >20 HCs supporting Ericsson globally.
  • Managed large-scale complex projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Implemented and developed operational standards, policies and procedures.
  • Solution Development - Developed Techno-Commercial complex Managed Services proposals and presentations.
  • Supported in Pre-Engagement with Operator via Value Creation and concept selling. Prepared Services Cost Modeling, Business Case, Risk Assessment & Commercial Models.
  • E2E Project Management of Complex Client Engagements across various stages: Pre-Engagement, RFP release, Submission, Iterations, Negotiations and Final Closure.


Manager

Huawei
09.2009 - 02.2013
  • Lead Delivery Management - Managed Operations for Multiple Telecom Client accounts & Lead a team of ~120 HCs in 24X7 Operations; resolved operational/contractual issues & identified upsell opportunities.
  • Achieved Sales breakthrough in new territories/sectors for Huawei- Infra Managed Services & Govt. Enterprise Sectors.
  • Services Pre-Sales - BC & Solutioning, Client Engagements, Leading presentations, Techno-Commercial closure.


Senior Associate Consultant

Infosys Technologies
06.2007 - 09.2009
  • Business Analysis - Captured business requirements, understood As-is processes & defined To-be processes for all solution designs, studied performance of systems as per the business requirements & re-tuned processes to improve overall customer experience.
  • Solution Designing - E2E Solution designer for OSS/BSS systems of British Telecom Plc.; Captured business requirements and created feasible High level E2E solution design documents for Service Fulfillment & Service Assurance areas of BT Retail Broadband.
  • Onsite Stakeholder Interfacing - Acted as an abstraction layer between development teams and business stakeholders, Mapped business requirements to technology-independent system requirements, Interfaced with Consumer BB product line, Solution design authority, Platform Architects, Senior E2E designers – PSTN and BB, Component design and development teams and test teams.
  • Managed projects using holistic thinking, resolved key strategic challenges and delivered projects against tight deadlines.

Senior Engineer

Aricent
09.2005 - 06.2007
  • Software Testing - New feature, Regression testing & Acceptance testing; Identified maximum bugs in multiple SW releases.

Engineer

Ericsson
12.2003 - 09.2005
  • Service Delivery - Managed 24X7 NOC (Network Operations Centre) Operations for Airtel's mobile network of 5 major states in India.
  • Performed Installation & Commissioning and O&M of Bharti’s network in Haryana Circle.

Technical Support Executive

EXL Services Private
07.2003 - 12.2003
  • Remote Technical support for Dell Hardware & Software; Won "Employee of the Quarter" award.

Education

B.Tech - Electronics & Communication Engineering

Punjab Technical University
06.2003

Skills

  • Project Management
  • Customer Relationship Management
  • Product Evangelism
  • Sales / Pre-Sales
  • Business Applications
  • Solution Designing
  • Leadership & Analytical Skills
  • Delivery Management

Accomplishments

  • Nokia Key Performer - Award Winner
  • Ericsson Key Contributor & Power Award Winner
  • Huawei Best Individual Performance Award Winner
  • Infosys Bravo & Platinum Award Winner
  • Aricent Service Excellence Award Winner

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Certification

  • Project Management Professional (PMP)
  • Microsoft Azure Fundamentals (AZ900)

Timeline

Solution Consultant

Nokia
10.2014 - Current

Senior Manager

Ericsson Global Services
02.2013 - 10.2014

Manager

Huawei
09.2009 - 02.2013

Senior Associate Consultant

Infosys Technologies
06.2007 - 09.2009

Senior Engineer

Aricent
09.2005 - 06.2007

Engineer

Ericsson
12.2003 - 09.2005

Technical Support Executive

EXL Services Private
07.2003 - 12.2003

B.Tech - Electronics & Communication Engineering

Punjab Technical University

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Manish Ahluwalia