Raphael Cattan
Etobicoke,Canada
Summary
Seeking role in a progressive working environment as an Audi Brand Specialist
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Brand Specialist
Volkswagen Midtown Toronto
03.2018 - 05.2024
- Conducted sales presentations which included vehicle highlights and information, comparing competitive models, and demonstration of vehicle operations
- Successfully negotiated prices, up-sold warranties, products, and services, completed sales and purchase contracts, closed sales by overcoming objections, and explained financing options
- Identified early upgrade opportunities for customers utilizing vAUTO and manufacturer promotions relative to lease/finance maturity dates
- Provided exceptional customer service, resulting in referrals, Google Reviews and an average CES of 95%
- Knowledgeable on how to appraise a trade in vehicle relative to market value
Golf Instructor
Beijing Haidian Foreign Language Shi Yan School
11.2016 - 06.2017
- Constructed golf training and fitness programs for children of various age groups
- Provided training and drills specific to the level of skill and fitness of student
- Organized team meetings with other coaches to discuss and monitor students’ progress and assess strengths and weaknesses by utilizing video feedback tools
- Supervised out of school extracurricular golf events with children in the program
Assistant Golf Professional
The Briars Golf Club
04.2015 - 10.2015
- Assisted in creating and managing schedule for pro shop/back shop staff
- Managed repairs/orders being shipped in and out of the club
- Coordinated with Head Professional and other shop staff on tracking and controlling club inventory
- Assisted Head Teaching Professional with all men’s and women’s clinics and junior camps
- Played with members on a daily basis, developing great relationships
Golf Operations Assistant
Granite Golf Club
10.2013 - 10.2014
- Opening and closing procedures performed on a weekly basis with fellow staff members
- Provided high quality customer service to members of the club
- Assisted in making sure tee times were on time and updated frequently
- Managed outside staff and made sure everyone was working efficiently on assigned tasks
Education
Business Administration Diploma - Professional Golf Management
Humber College
Toronto, ON01.2015
Skills
- Customer Relationship Management – Negotiation – Market Analysis – Inventory Management
Timeline
Brand Specialist
Volkswagen Midtown Toronto
03.2018 - 05.2024
Golf Instructor
Beijing Haidian Foreign Language Shi Yan School
11.2016 - 06.2017
Assistant Golf Professional
The Briars Golf Club
04.2015 - 10.2015
Golf Operations Assistant
Granite Golf Club
10.2013 - 10.2014
Business Administration Diploma - Professional Golf Management
Humber College
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