Raphael Amador

• Proficient in Logistic Systems within Niagara (EBS,OTM,Monitor PRO)
• Excel in both aspects of Service Metrics for Logistics Associates (SLO/QA)
• SLO% consistently above 95%
• QA% consistently above 93%
• Awarded Ops Titan Award two quarters in a row (2023-2024)
• Recognized for displaying LIFE behavior by CSO
• Proficient communication skills between related departments (Shadowed the following: CSR,Planning,CR)

• Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
• Improved barista skills through one-on-one training sessions and practical demonstrations.
• Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
• Streamlined workflow processes for better customer service and reduced wait times.
• Awarded "Partner of the Quarter" on multiple occasions
• Maintained a fun and energetic work enviornment

• Enhanced student writing skills by providing individualized feedback and guidance on essays, reports, and creative projects.
• Collaborated with fellow tutors to develop and implement effective tutoring strategies for diverse student populations.
• Assisted students in overcoming writer''s block through brainstorming sessions and constructive criticism.
• Improved overall student performance by identifying areas of weakness and developing tailored lesson plans to address them.

Zines to the Future (CSUF) - Fullerton, California

● Wrote a collection of poems for the “Zines to the Future”

exhibit at California State University Fullerton.

● Was chosen out of a selection of peers.

Co-editor for the DASH Literary Journal (CSUF) - Fullerton, California

● Collaborated with the DASH Senior team to produce the

2021 edition of the DASH literary journal.

● Reviewed multiple pieces for editing and decided which

pieces fit the aesthetic of the journal that year.

Published Author on Medium - Online

● Researched information on “Teacher Burnout” during and

after the COVID-19 Pandemic.

● Edited and provided citations, as well as graphics for the

article

● https://medium.com/@ramador12/its-elementary-my-dear

-brunson-quinta-brunson-s-abbot-elementary-and-teacher

-burnout-e0b27c75040a