Ranjot Kaur
Brampton,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Shipper
ADI Global Distribution
07.2022 - Current
- Picked orders, scanned products and packed boxes.
- Coordinated storage locations and product movements.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Collaborated with internal departments to verify customer satisfaction and order accuracy.
- Analyzed data to prepare reports and identify process improvements.
Team Lead
Boston Pizza
09.2022 - 02.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
Customer Service Representative
TSC
06.2019 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Receiver
TSC
06.2018 - 05.2019
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Restocked products and rotated items according to standard procedures.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Education
Diploma - Business
Canadore College
Mississauga, ON04.2022
Diploma - Computer And Information Systems
Sheridan College
Brampton, ON08.2019
Skills
- Managing Multiple Tasks
- Administrative Support
- Supply Chain Improvement
- Inventory Auditing
- Customer Satisfaction
- Verbal and Written Communication
- Customer Relationship Management
- Complaint Resolution
- Overseeing Personnel
- Collaborative Environments
Timeline
Team Lead
Boston Pizza
09.2022 - 02.2023
Shipper
ADI Global Distribution
07.2022 - Current
Customer Service Representative
TSC
06.2019 - 06.2022
Receiver
TSC
06.2018 - 05.2019
Diploma - Business
Canadore College
Diploma - Computer And Information Systems
Sheridan College
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