Experienced with managing front desk responsibilities, including guest relations and administrative tasks.
Utilizes effective communication and problem-solving skills to ensure smooth operations.
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas.
Youth Volunteer experienced in service initiatives focused on making difference in community.
Professional hospitality worker with proven record of delivering exceptional guest experiences.
Adaptable and analytical individual with proactive approach to problem-solving and process improvement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Officer
Hotel Tranquil
04.2024 - 09.2024
Provided personalized recommendations for local attractions, restaurants, and activities based on guest preferences.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Consistently maintained a clean and well-organized front desk area, creating an inviting atmosphere for guests upon arrival.
Handled phone calls effectively, routing them to relevant departments or taking messages as needed.
Hospitality Worker
GRILL DURBAR
08.2023 - 10.2023
Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
Prepared food and beverages and verified adherence of quality and safe food-handling standards.
Reduced risks by maintaining clean and organised work environment.
Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
Operation Intern
Magnet Technologies
03.2023 - 06.2023
Studied with senior staff to develop deep understanding of team processes and full operational activities.
Handled administrative and data entry work for staff.
Promoted a positive work environment by being proactive in addressing concerns, offering assistance, and maintaining open lines of communication with colleagues.
Assisted in the preparation of reports highlighting operational successes and areas requiring further attention or improvement.
Youth Volunteer
SOCHAI
07.2021 - 04.2022
Fostered a positive environment for youth volunteers, promoting teamwork and collaboration.
Collaborated effectively with fellow team members to plan successful events that met organizational objectives while engaging the community.
Facilitated workshops for skill-building aimed at empowering youth to achieve personal growth and development.
Coordinated activities providing safety requirements for participation.
Industry Cleaner
Tridev Processed Drinnking Water
06.2019 - 10.2020
Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
Removed trash, debris and other waste materials from premises.
Used time management and efficient cleaning methods to meet deadlines.
Driver Helper
Jambuling Trade
03.2018 - 01.2019
Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
Exhibited good attendance, work habits, and willingness to learn job functions.
Prevented damage to packages and products by correctly securing loads.
Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.
Education
Business
Georgian College
Barrie, ON
11-2026
High School Diploma -
Geatanjali College
Sorhakhutte-17,Kathmandu
06-2022
Skills
Cash handling
Microsoft office
Supply restocking
Cleaning and sanitizing
Cultural awareness
Sweeping and mopping
Housekeeping
Problem-solving skills
Hospitality management
Oral and written communications
Languages
English
Professional Working
Certification
CERTIFICATE OF PARTICIPATION IN THE YOUTH VOLUNTEERS TRAINING PROGRAM ON HEALTH AND NUTRITION ORGANIZED BY SOCHAI
CERTIFICATE OF COMPLETION ON INDIAN CUISINE COOK
CERTIFICATE OF COMPLETION ON BAKERY AND BARISTA TRAINING
CERTIFICATE FOR PARTICIPATING IN 6th SCOUT ADVENTURE TRAIL AS VOLUNTEER