PALAK SHARMA
Brampton,ON
Summary
Dynamic professional with a proven track record at Front Desk Office and Nail Design, excelling in guest services and nail art design. Leveraged expertise in reception management and creative nail solutions to enhance client retention and satisfaction. Skilled in acrylic nail application and fostering positive guest relations, consistently delivering exceptional experiences.
Overview
3
3
years of professional experience
Work History
Front Desk Officer
Front Desk Office
07.2021 - 11.2024
- Provided personalized recommendations for local attractions, restaurants, and activities based on guest preferences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Consistently maintained a clean and well-organized front desk area, creating an inviting atmosphere for guests upon arrival.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among guests.
- Handled phone calls effectively, routing them to relevant departments or taking messages as needed.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Assisted with event coordination, resulting in successful conferences, meetings, and special events at the hotel.
Nail Artist
Nail Design
09.2024 - 12.2024
- Collaborated with team members to develop creative nail designs, keeping up-to-date with current trends.
- Increased client retention rate by building strong relationships and offering personalized nail care solutions.
- Enhanced customer satisfaction by providing high-quality nail art and ensuring a comfortable salon experience.
- Maintained clean, organized workstations to ensure a safe and sanitary environment for clients and staff.
- Assisted customers in selecting and applying appropriate nail colors.
- Designed creative nail art designs and patterns.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Prepared nail beds and cuticles, shaped nails and applied polish.
Education
MATRICULATION
TRINITY PUBLIC SCHOOL
GURDASPUR 05-2018
Secondary Education
GOVT, GIRLS SENIOR SECONDARY SCHOOL
GURDASPUR03-2020
Skills
- Nail art design
- Acrylic nail application
- Cuticle care expertise
- Nail extensions
- Acrylic nails
- Nail preparation
- Credit and cash payments
- Guest services
- Guest relations
- Reception management
- Cash handling
Languages
English
Full Professional
Hindi
Native or Bilingual
Interests
- Cooking
- Music
- I like trying new recipes and food trends
- Animal Care
Timeline
Nail Artist
Nail Design
09.2024 - 12.2024
Front Desk Officer
Front Desk Office
07.2021 - 11.2024
MATRICULATION
TRINITY PUBLIC SCHOOL
Secondary Education
GOVT, GIRLS SENIOR SECONDARY SCHOOL
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