Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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RANIM ABDULAAL

Montreal,QC

Summary

Dynamic professional with extensive experience at TD Bank, excelling in customer service and fraud prevention. Proven track record in conflict resolution and regulatory compliance, consistently enhancing customer satisfaction. Skilled in data analysis and employee onboarding, I thrive on building strong relationships and delivering tailored solutions that drive success.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Integrated Resource Officer

TD BANK
Montreal, QC
04.2024 - Current
  • Delivered exceptional customer service by providing tailored solutions to meet banking needs.
    Resolved customer inquiries at initial contact, utilizing empathy and effective questioning.
    Consistently achieved performance objectives related to customer satisfaction and compliance.
    Participated in continuous training and coaching to enhance skills and knowledge of TD products.

Human Resource Specialist

TD BANK
Montreal, QC
11.2023 - 04.2024
  • Served as central contact for employees regarding HR inquiries, including benefits and policies.
    Responded promptly to inquiries via phone, email, and other channels with accurate guidance.
    Utilized Workday, Help Desk, V.I.P, and other software to manage employee information and records.
    Supported onboarding by guiding new hires through paperwork and explaining benefits packages.
    Resolved employee concerns by actively listening, investigating issues, and escalating when necessary.

Fraud Prevention Officer

TD BANK
Montreal, QC
01.2022 - 11.2023
  • Established strong customer relationships through trust-building and effective fraud control strategies.
    Executed fraud prevention procedures for account takeover profiles, educating victims on rights and claims.
    Conducted comprehensive cash audits and deposit investigations to identify discrepancies.
    Enhanced bank knowledge of fraud loss control strategies via onsite seminars and new online programs.

Event Coordinator and Planner

Festivalia Events
Montreal, QC
01.2015 - 03.2021
  • Planned various activities such as seminars, workshops or conferences related to the event theme or topic area.
  • Analyzed data from previous events in order to improve future ones.
  • Managed inventory of event supplies and equipment, ensuring availability and condition for upcoming events.
  • Conducted post-event evaluations to measure success of each program against objectives set forth by clients.

Sales Manager

PC MART
Montreal, QC
12.2011 - 12.2015
  • Executed strategic sales plans to expand customer base and revenue.
  • Identified and developed new markets for products or services.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Maintained accurate records of all transactions between customers and company representatives.
  • Coordinated Daily Field Reports (DFRs) and distributed to clients.

Sales Representative

PREMIER Computer
Montreal, QC
12.2009 - 11.2011
  • Researched competitors' products, prices, and sales techniques.
  • Recognized security risks to properly handle situations.
  • Listened to customer needs to identify and recommend best products and services.
  • Generated new sales leads through cold calling and networking activities.

English Tutor

SELF EMPLOYED
DOHA, QATAR
07.2007 - 11.2009
  • Prepared handouts, study materials and other teaching aids.
  • Created and implemented individual lesson plans based on student learning styles.
  • Used technology in tutoring sessions to diversify and enhance learning.
  • Asked key questions prompting specific student responses to assess tutoring session progress.

Education

Attestation of College Studies - Event And Financial Planning

Lasalle College
Montreal, None
10-2015

Certificate - French Language

Cari Saint Laurent
Montreal, QC
01-2015

Certificate - English For Professional Communication

McGill University
Montreal
08-2013

Attestation of College Studies - Interior Design

Lasalle College
Montreal, None
08-2011

MBA - English Literature And Creative Writing

UNIVERSITY OF ALEPPO
ALEPPO
08-2006

High School Diploma -

HIGH SCHOOL
ALEPPO
06-2001

Skills

  • Customer service
  • Fraud prevention
  • Data analysis
  • Regulatory compliance
  • Employee onboarding
  • Conflict resolution
  • Active listening
  • Organizational skills

Accomplishments


• TD Canada Trust Bank / Epic 2023 Recipient.
• TD Canada Trust Bank / Bravo2022 Recipient.

Certification

  • 2022-04 License Certificate: Fraud Prevention Training TD CANADA TRUST BANK - Montreal, QC
  • 2021-05 License Certificate: Personal Finance Planning McGill University - Montreal, QC

Languages

English
Full Professional
Arabic
Native/ Bilingual
French
Professional

Timeline

Integrated Resource Officer

TD BANK
04.2024 - Current

Human Resource Specialist

TD BANK
11.2023 - 04.2024

Fraud Prevention Officer

TD BANK
01.2022 - 11.2023

Event Coordinator and Planner

Festivalia Events
01.2015 - 03.2021

Sales Manager

PC MART
12.2011 - 12.2015

Sales Representative

PREMIER Computer
12.2009 - 11.2011

English Tutor

SELF EMPLOYED
07.2007 - 11.2009

Attestation of College Studies - Event And Financial Planning

Lasalle College

Certificate - French Language

Cari Saint Laurent

Certificate - English For Professional Communication

McGill University

Attestation of College Studies - Interior Design

Lasalle College

MBA - English Literature And Creative Writing

UNIVERSITY OF ALEPPO

High School Diploma -

HIGH SCHOOL

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