Rangina Kargar
Richmond Hill,Canada
Summary
Customer Service Representative with extensive experience at Afghanistan International Bank, specializing in client relationship management and financial analysis. Demonstrated ability in innovative problem solving and delivering timely responses, resulting in enhanced customer satisfaction. Proven track record in streamlining banking transactions to ensure seamless client experiences.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Solidarity Development Network
06.2023 - 03.2025
- Address customer inquiries via phone, email, and chat; provide prompt, accurate responses to ensure a positive client experience.
- Educate customers on available products, services, and policies to help them make informed financial decisions.
- Maintain accurate customer interaction records, ensuring easy retrieval and reference for future service.
- Collaborate with team members in various departments to address and resolve customer issues efficiently.
Administrative Assistant
Associate Ministry of Children, Community and Social Service
09.2023 - 05.2024
- Provided executive-level support by managing calendars, coordinating meetings, handling confidential correspondence, and organizing daily briefings.
- Maintained organized digital and physical filing systems; prepared reports, tracked departmental metrics, and supported budgeting activities.
- Acted as the first point of contact for incoming communications, responding to inquiries and redirecting as needed with professionalism.
- Oversaw daily office operations, trained support staff, and ensured smooth administrative workflows across the department.
Cashier/Customer Service Representative
Halal Food Hub
10.2022 - 08.2023
- Delivered fast, friendly service while accurately processing transactions and resolving customer issues.
- Assisted with product inquiries and self-checkout support to ensure a smooth shopping experience.
- Maintained high customer satisfaction and upheld store policies on safety and security.
- Referred customers to appropriate departments for additional support when needed.
Banking Advisor/CSR
Afghanistan International Bank
09.2018 - 09.2022
- Delivered personalized financial advice and seamless support for transactions, credit cards, and everyday banking needs.
- Promoted digital banking tools, guiding customers through mobile and online services for an efficient experience.
- Handled cash transactions, resolved service issues, and maintained compliance with regulatory requirements.
- Collaborated with branch teams to enhance customer satisfaction and support business objectives.
Education
CSR- Banking and Financial Service -
Canadian College of Business, Science & Technology
Toronto, ON03.2025
CIFC (Canadian investment fund course) -
IFSE
Toronto, ON05.2024
Master Degree - Business Administration
Kabul University
Kabul12.2016
Bachelor - Banking
Balkh University
Balkh12.2009
Skills
- Interpersonal and customer service skills
- Financial analysis expertise
- Innovative problem solving
- Verbal and written effectiveness
- Adaptability to change
- Prompt customer response
- Banking transaction proficiency
- Client relationship management
- Team collaboration skills
- MS Office proficiency
Languages
- English
- Farsi
- Uzbek
- Pashto
- Turkish
Timeline
Administrative Assistant
Associate Ministry of Children, Community and Social Service
09.2023 - 05.2024
Customer Service Representative
Solidarity Development Network
06.2023 - 03.2025
Cashier/Customer Service Representative
Halal Food Hub
10.2022 - 08.2023
Banking Advisor/CSR
Afghanistan International Bank
09.2018 - 09.2022
CSR- Banking and Financial Service -
Canadian College of Business, Science & Technology
CIFC (Canadian investment fund course) -
IFSE
Master Degree - Business Administration
Kabul University
Bachelor - Banking
Balkh University
Similar Profiles
Castelline TilusCastelline Tilus
Research Manager at Sustainable Development Solutions Network, Thematic Research Network on Data and Statistics (TReNDS)Research Manager at Sustainable Development Solutions Network, Thematic Research Network on Data and Statistics (TReNDS)
Jiachen LiuJiachen Liu
Accounting Assistant at Jiangsu IoT Network Technology Development CoAccounting Assistant at Jiangsu IoT Network Technology Development Co
Farahnaz Nina DehghaniFarahnaz Nina Dehghani
CEO & Board of Director at Global Community Development Network Inc.CEO & Board of Director at Global Community Development Network Inc.
Zahra LaviarabZahra Laviarab
Cashier at Milan CaféCashier at Milan Café
Zidaan KarimZidaan Karim
Ski Instructor at Snow HawksSki Instructor at Snow Hawks