Certified Medical Assistant for 7+ years with strong focus on patient care and clinical support. Skilled in administering medications, recording vital signs, and managing patient records. Known for reliability, adaptability, and effective teamwork. Proven ability to collaborate with healthcare professionals to achieve positive outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Golden Gate Obstetrics & Gynecology
San Francisco, CA
10.2025 - 03.2026
Conducted patient intake and medical history assessments to ensure accurate information collection.
Assisted with routine examinations and procedures, ensuring patient comfort and safety throughout processes.
Managed appointment scheduling and follow-up communications to enhance patient experience and office efficiency.
Educated patients on health maintenance, preventive care, and treatment options to promote informed decision-making.
Sanitized, restocked, and organized exam rooms and medical equipment.
Medical Assistant/Referral Coordinator- Pediatrics
Washington Township Medical Foundation
Fremont, CA
10.2024 - 10.2025
Assisted physicians with patient examinations and conducted routine clinical procedures.
Managed patient intake processes, ensuring accurate medical history documentation and data entry.
Administered immunizations and provided patient education to families on health maintenance.
Assisted in managing patient flow, ensuring timely and organized appointments.
Proactively addressed parent concerns regarding their child''s health, providing reassurance while working closely with physicians to develop appropriate care plans.
Coordinated patient referrals to specialists, ensuring timely and accurate processing of requests.
Managed scheduling for follow-up appointments, enhancing patient experience and continuity of care.
Orthopedic Medical Assistant
Washington Health System
Fremont, CA
10.2022 - 10.2024
Assisted with patient intake and triage processes in fast-paced orthopedic clinic.
Coordinated patient appointments, ensuring efficient scheduling and follow-up.
Removed sutures and staples with proper wound care
Educated patients on postoperative care instructions, resulting in fewer complications and faster recoveries following surgical procedures.
Assisted physicians with diagnostic testing such as X-rays or MRI scans, contributing to accurate diagnoses and treatment plans for patients.
Customer Service Representative
Amazon
Remote
01.2020 - 03.2024
Resolved customer inquiries through multiple channels including phone, chat, and email.
Collaborated with cross-functional teams to enhance service delivery processes.
Trained new team members on customer service protocols and systems.
Analyzed customer feedback trends to drive operational enhancements and optimize satisfaction.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Medical Assistant (Temp)
UCSF Medical Center
San Francisco, CA
03.2022 - 10.2022
Assisted in patient intake and medical history documentation.
Coordinated appointment scheduling and follow-up communications.
Administered medications and performed clinical procedures under supervision.
Educated patients on treatment plans and medication usage effectively.
Performed medical records management, including filing, organizing and scanning documents.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Medical Assistant Lead(Temp)
UCSF Mount Zion
San Francisco, CA
10.2021 - 03.2022
Assisted healthcare providers in patient examinations and procedures, ensuring comfort and safety.
Managed patient scheduling and follow-ups to optimize clinic workflow and reduce wait times.
Supervised daily operations of clinical staff to ensure compliance with health regulations.
Developed and implemented patient care protocols to enhance service delivery and efficiency.
Trained and mentored new medical assistants, fostering skill development and team cohesion.
Monitored inventory levels of medical supplies, optimizing procurement processes for cost-effectiveness.
Medical Assistant
Alameda Family Physicians
Alameda, CA
05.2021 - 10.2021
Administered patient care, ensuring comfort and addressing concerns promptly.
Assisted healthcare providers with examinations, procedures, and patient education.
Coordinated patient appointments and managed medical records efficiently.
Monitored vital signs and documented changes in patient conditions accurately.
Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
Medical Assistant
UCSF Medical Center
San Francisco, CA
06.2019 - 05.2021
Facilitated laboratory specimen collection and processing, adhering to compliance standards for quality control.
Streamlined electronic health record management, improving data retrieval and documentation accuracy across systems.
Called and faxed pharmacies to submit prescriptions and refills.
Taught patients about medications, procedures, and care plan instructions.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Education
Medical Assistant Certificate - Medical Assistant
Unitek College
Hayward, CA
06-2019
High School Diploma - undefined
Realm Charter High School
Berkeley, CA
06-2017
Skills
HIPAA compliance
Medical terminology
Specimens collection and processing
Patient scheduling
Patient care
Clinical documentation
Medication administration
Electronic health records
Vital sign monitoring
Sterilization techniques
Basic life support
Injection administration
Accomplishments
Recognized for outstanding dedication to patient care.
Recognized for going above and beyond the call of duty.
Certification
BLS/CPR January 2025 to 2027
Certified Medical Assistant
Languages
English
Timeline
Certified Medical Assistant
Golden Gate Obstetrics & Gynecology
10.2025 - 03.2026
Medical Assistant/Referral Coordinator- Pediatrics
Certified Medical Assistant at University of Mississippi Medical Center, UMMCCertified Medical Assistant at University of Mississippi Medical Center, UMMC