Randi-Lynn McLeod
Chatham,ON
Summary
Experienced Personal Support Worker with a compassionate nature and a drive to achieve high resident satisfaction and quality care. Bondable, trustworthy, and with a clean criminal record. Holds a Class 2 Driver's License and available for all shifts, demonstrating flexibility. Provides personal care professionally and safely, excelling in record keeping and reporting skills, including proficiency in PCC. Works well independently or as part of a team. Brings 6 years of specialized Dementia unit experience, offering personalized support.
Overview
14
14
years of professional experience
Work History
PSW
Plan A Chatham/Sarnia
11.2023 - Current
- LTC placements where staffing is needed
- Assisted residents with personal needs in their daily living routines
- Documentation in PCC
PSW
Riverview Gardens LTC
05.2017 - 10.2023
- Provided personal care and assisted residents with the needs of daily living
- Experience with cognitive Impairment, problem solving, time management and 1:1 support
Customer Service Representative
Minacs @Home
06.2015 - 10.2016
- Worked with no supervision from home logging customer complaints, providing troubleshooting assistance and responding to customer emails
Customer Service Representative
Minacs
06.2014 - 06.2015
- Logged customer complaints, provided troubleshooting assistance and escalated concerns if required
Retail Associate
Dollarama
02.2011 - 06.2014
- Organized and stocked shelves, managed the cash register area and assisted with preparing bank deposits
Education
Gentle Persuasive Approach (GPA) Re-Certification -
Plan A
04.2024
First Aid/CPR Certification -
Red Cross
11.2023
Gentle Persuasive Approach (GPA) Re-Certification -
Riverview Gardens
09.2018
Certified Personal Support Worker Program - undefined
St Clair College
04.2017
Gentle Persuasive Approach (GPA) Certification -
St Clair College
02.2017
U-First Certification - undefined
St Clair College
12.2016
Grade 12 Diploma - undefined
Adult Education
06.2009
Skills
- Personal Hygiene Assistance
- Mobility Assistance
- Emotional Support
- Dementia Care
- Compassionate Care
- Palliative Care
- Behavioral Management
- Respectful and Compassionate
- Behavior redirection
- Strong Ethics
- Problem-Solving
- Client documentation
- Incident Reporting
Volunteerhistory
- 10/2016, Copper Terrace LTC, Chatham ON
- 01/2017, Riverview Gardens LTC, Chatham ON
- 2007, 2008, Brain Injury Association, Chatham ON
Timeline
PSW
Plan A Chatham/Sarnia
11.2023 - Current
PSW
Riverview Gardens LTC
05.2017 - 10.2023
Customer Service Representative
Minacs @Home
06.2015 - 10.2016
Customer Service Representative
Minacs
06.2014 - 06.2015
Retail Associate
Dollarama
02.2011 - 06.2014
Gentle Persuasive Approach (GPA) Re-Certification -
Plan A
First Aid/CPR Certification -
Red Cross
Gentle Persuasive Approach (GPA) Re-Certification -
Riverview Gardens
Certified Personal Support Worker Program - undefined
St Clair College
Gentle Persuasive Approach (GPA) Certification -
St Clair College
U-First Certification - undefined
St Clair College
Grade 12 Diploma - undefined
Adult Education
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