Harleen Dhillon
Winnipeg,MB
Summary
Customer Service Representative with top-notch oral, written and digital communication skills, active listening, and analytical problem-solving. Enhances customer experiences by employing service-oriented behavior's, understanding customer desires, and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Baker & Supervisor
Tim Hortons
10.2020 - 02.2023
- Complied with health and safety codes to protect staff and customers.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Baker & Supervisor
Tim Horotns
12.2018 - 09.2020
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
College Information Desk
Georgian College of Applied Arts & Technology
04.2019 - 07.2020
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
Education
Bachelor of Science - Biochemistry
University of Winnipeg
Winnipeg, MB08-2026
Two-Year Post Secondary Diploma - Biotechnology
Georgian College of Applied Arts And Technology
Barrie, ON04-2020
High School Diploma -
Sacred Heart Convent School
Raikot, Ludhiana04-2018
Skills
- Customer service
- Active listener
- Attention to detail
- Time management
- Verbal and written communication
- Inventory management
- Production scheduling
- Inventory reporting
- Professional telephone manner
- Clear communication
- Reliable and responsible
- Excellent communication
Languages
English
Timeline
Baker & Supervisor
Tim Hortons
10.2020 - 02.2023
College Information Desk
Georgian College of Applied Arts & Technology
04.2019 - 07.2020
Baker & Supervisor
Tim Horotns
12.2018 - 09.2020
Bachelor of Science - Biochemistry
University of Winnipeg
Two-Year Post Secondary Diploma - Biotechnology
Georgian College of Applied Arts And Technology
High School Diploma -
Sacred Heart Convent School
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