Randeep Kaur
Cambridge,ON
Summary
Accomplished Customer Service Representative at Rogers Communications, adept in problem-solving and teamwork, significantly enhanced customer satisfaction through effective communication and attention to detail. Demonstrated ability to manage high-stress situations, leading to increased loyalty and repeat business. Skilled in coordinating tasks and fostering cooperative relationships, contributing to team success and operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Majorel/ Rogers
08.2023 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Team Member
Tim Hortons
02.2023 - 08.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
Graduate Certificate - Human Resources Management
Niagara College
Toronto, ONBachelor Of Arts -
Dev Samaj College
Chandigarh 07.2021
Skills
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Customer Service
- Clear Communication
- Attention to Detail
Languages
English
Punjabi
Hindi
Certification
Office Automation
- Easily access to microsoft excel, Powerpoint and MS word.
Timeline
Customer Service Representative
Majorel/ Rogers
08.2023 - 09.2024
Team Member
Tim Hortons
02.2023 - 08.2023
Graduate Certificate - Human Resources Management
Niagara College
Bachelor Of Arts -
Dev Samaj College