Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rana Shyla

Surrey

Summary

Dynamic professional with extensive experience in customer service and team leadership, notably at Dollarama. Proven track record in money handling and decision-making, enhancing customer satisfaction and operational efficiency. Recognized for fostering positive work environments and achieving accurate financial reporting, contributing to overall business success.

Overview

8
8
years of professional experience

Work History

Assistant Manager& Cashier /Senior Customer Service Representative

Assistant Manager Al Baraka Specialty Foods
03.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Space Salon

Hair Salon Receptionist
09.2022 - 08.2023
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Hair Salon Assistant &Receptionist

Reem’s Lounge Salon
05.2021 - 04.2023
  • Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
  • Prepared clients for hair cuts and styles with soothing shampoo work.
  • Answered telephone calls to provide information and schedule new appointments.
  • Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.

Dollarama Assistant Manager

Dollarama
04.2019 - 05.2021
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Canadian Linen

Stocked and Cleaned Linens for Restaurants and Wedding Halls.
05.2017 - 10.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

HAIRSTYLIST DIPLOMA

Vancouver Hairdressing Academy,
White Rock, BC
03-2023

High School Diploma -

Invergarry Adult Education Centre
Surrey, BC
06-2022

SHEERS MASTER CLASS

Barber Academy,
12-2020

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Cutting, grooming, and styling hair

    Keratin treatment

    Highlights, Balayage, Roots, High lift

    Face Waxing, Threading, Perms

    Excellent in Sales

    Friendly & Great customer service

    Fast learner

    Professional Summary

    Highly skilled and personable individual with a stellar record of client satisfaction Strong multitasker who thrives in a busy and fast-paced work environment Knowledgeable in beauty services, customer care, and product treatments

Languages

English
Full Professional

Timeline

Assistant Manager& Cashier /Senior Customer Service Representative

Assistant Manager Al Baraka Specialty Foods
03.2023 - Current

Space Salon

Hair Salon Receptionist
09.2022 - 08.2023

Hair Salon Assistant &Receptionist

Reem’s Lounge Salon
05.2021 - 04.2023

Dollarama Assistant Manager

Dollarama
04.2019 - 05.2021

Canadian Linen

Stocked and Cleaned Linens for Restaurants and Wedding Halls.
05.2017 - 10.2018

HAIRSTYLIST DIPLOMA

Vancouver Hairdressing Academy,

High School Diploma -

Invergarry Adult Education Centre

SHEERS MASTER CLASS

Barber Academy,

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Rana Shyla